Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was cold called by ************************* for an offer to buy my membership at Vidanta and was told I would only have to pay upfront the Transfer fee which I would be reimbursed. After *************************** told me I would then have to pay tax on the membership and then get reimbursed by the buyer. They harass you constantly for money that was never part of the agreement. I have payed $30412.00 and they are asked for another $35000 and they will not reimburse the money I payed them even after 2 affidavits written to me saying they would. I took the bank statements from there so called buyer to the bank in ****** and the bank told me they are forged. There is no buyer and *************************** and owner ************************* are fraud!! 100% scam. **************

  Business Response

  Date: 03/21/2023

  Hello appreciated Customer,
  We sympathize with the issues you have encountered with this situation. We would like to confirm the contact was initiated by an associate ***************************, in our research regarding this specific sale it was found that the reason this occurred and became more difficult is due to a false payment/cancelled made on your behalf. This led to legal troubles in ****** where your contract is located, our experienced legal team through several instruments would be more than willing to assist in finding a solution for this situation. However, like it was signed in the sales agreement for this we would require your cooperation and assistance to bring this sale to a close. To provide you a more substantiated report please contact ************************************** attention ********************************** so we can provide this to you in a formal legal report of the occurred.  
  
  

  Customer Answer

  Date: 03/21/2023

   
  Complaint: ********
  
  I am rejecting this response because: There was no false payments I am out $31412 and there is absolutely no way Tax should be payed buy the seller it is a scam tactic.  There is also NO BUYER!!!!!   I went to the bank in ****** personally and the bank confirmed that the bank statements are forged.  This is a serious criminal offence FRAUD!!!  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/22/2023

  Appreciated Customer,
  
   The payment proof provided on ***** 27th 2022 with Branch Ref Number: ****************** for a total of $5,431.00 USD was never completed and a secondary transfer for the same amount was later completed. We indeed understand you have had a difficult time with this transaction and would greatly appreciate the stress this can cause. We can confirm the information you were provided can be confirmed by the Bank Branch those documents were issued by this would be difficult to be done through a separate branch to due the bank securities involved in these Fidecomisos. We can easily reach a resolution for this issued we just ask you follow the instructions as provided in writing and we will deliver this account as required by law.