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Business Profile

Repiping Specialist

Repipe Specialists
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/1/24 we hired this company to re-pipe our house in *************, **. They wanted 10% down before they started the job, which we paid. When they showed up to provide an estimate for the job they asked if the house had a good accessible crawlspace and we indicated that we did but they never bothered to look for themselves. Next they showed up on the day of the re-pipe and claimed that there were skunks living under the house and kept $1,000 of the deposit and claimed it was a fee they charged to show up on a job they could not complete. We had the local game warden check the house and he found no skunks but informed up Repipe Specialists had left our crawl space open and had not closed it up after charging us $1,000. We have since discovered Repipe simply hires local plumbers to do the job and marks up the price 10X. We will NEVER use this company again.

    Business Response

    Date: 06/14/2024

    We received notification of the issue via a survey comment. *******************, our ************* Manager, reached out to the customer to address the issue, and initiated the return of the deposit (Reference: CMR657).

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Don't trust Repipe Specialists. I called them to replumb my mobile home in *****, Oklahoma and those who came out were not wearing the Repipe Specialists logo nor was their vehicles marked with the repipe specialists logo. After these plumbers left I had to tighten up seeveral of the fittings they installed and my wife found several pieces of her jewelery missing. I called Repipe Specialists several times and reported this and nothing was done and my complaint was totally ignored.Secondly when my wife and I experienced some financial problems we callled them and asked that the $247.28 monthly payments they required be lowered some and they refused stating that it could not be done. **** my wife and I are older (68 & 70} and on a fixed income. Social Security and SSI disability By the way, they charged us $6480.00 to repipe a **** moble home.

    Business Response

    Date: 06/10/2024

    ************** reached out to Repipe Specialists customer service team on March 8, 2024, complaining of missing items after his whole-home repipe. **************** advised ************** that he should file a police report regarding the missing items, as there was nothing we could do. 
    On May 2, 2024, ************** called back, and was once again advised that he would need to file a police report regarding the missing items. He was welcome to share the report with ****************, which we save to his file, and could also share with our partner shop. ************** never provided the police report and did not respond to our follow up requests. 

    ************** also complained about the terms of his repayment plan. He financed the repipe through GreenSky, a third-party finance provider, and we are unable to change the terms of that agreement. While it is unfortunate, it is out of our control. 

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