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Business Profile

RV Dealers

McClain's RV SuperStores

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our one-year-old travel trailer was struck by lightning on June 17, 2023. We delivered the trailer to McClains' RV for service on July 6, 2023. Prior to the lightning strike everything worked perfectly. I provided a list of the known damage which included electrical components of oven/cooktop, air conditioner, puck lights inoperable, outside running lights not working, and electric **** not working. I informed the technician at that time that I did not test anything after the incident because the oven was smoking so I ask that they run a complete diagnostic to determine the extent of the damage. The unit was subsequently damaged on or about July 9, 2023 by hail while at the shop. We have had the unit out of the shop on two short occasions since that time only to find that the needed repairs were not completed. Additionally, the oven appears to have been damaged during its lightning repairs and the insurance will not pay to replace it. On Friday, May 17, 2024, we were informed by the service advisor that the unit was ready for pick-up. We scheduled a pick-up for 11:00a.m. on Wednesday May 22, 2024. We also booked a trip to ********** for Memorial Day at a non-refundable expense of $756.00. When I arrived on Wednesday, the unit was not ready. I was informed that the unit would not be ready until after Memorial Day requiring us to cancel our trip. Our Unit has been in the shop or not functioning correctly for almost a full year. We are now expected to pay for the new Oven Unit and are out $756.00 in non-refundable expenses associated with a trip we booked based upon the service advisors representations. As a business owner myself, I always want to know when my customers are not happy, and my wife and I are not happy. We need someone at McClains RV to take this matter seriously. We have paid for a travel trailer that we have been unable to use for almost a year. I need someone to contact me or my wife regarding how to make this situation right.

    Business Response

    Date: 05/24/2024

    Thank You for making us aware of your concerns.  Please contact us at ***************************************** or ************ and ask for the service department.

  • Initial Complaint

    Date:05/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went into McClains RV in ************* to purchase a new RV and pay cash. After finding one we liked we made a copy of their offer with our phone and told them we need to think about it and they told us take your time, we will not pressure you. Never signed anything. We checked out their review through the BBB and others that are reliable and found horrible reviews. We walked away and never contacted them. Then today we get a letter from our credit bureau saying they pulled our credit. How did they do that without our permission or social security number? We told them cash, we never signed anything. We took a picture of their offer with our phone since we couldn't take it with us. They are very dishonest and we are so happy we walked away from this shameful place that takes advantage of people instead of following God's Commandments. We want this removed from our credit report and reported as they were not authorized to do it and a letter stating the same for our records.

    Business Response

    Date: 05/24/2024

    Thank You for making us aware of your concerns. Please contact us at ************ (Ext 4003).

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Class A RV earlier this year April . The upper cabinets were found to be busted and defective “after” the deal was done, also the leather seat is torn and the bathroom door fell down and needs replacing. I was told my cabinets would be replaced within six weeks to 3 months if purchase. I am STILL waiting on a replacement . I briyjft the RV back from Texas for schedule repairs in august when the replacement cabinets arrived . 1. They had no knowledge of my appointment when I checked in. They were very rude, condescending and in general unhelpful. Once they determined I indeed had scheduled repair they then told me the cabinets sent fir the repair ( after approx. 3 months) were the wrong size . I picked up my untelaired RV with a “ Promise” to hear from them soon. I am still waiting (10/11) ti hear from them I have only half my cabinets no bathroom door, torn leather seats and no communication from them EXCEPT what I have initiated. I am still being told they are “waiting” on parts . Now this has been going on for 6 months. They have their money for the RV and I am getting very poor customer service. My “new “ RV is in need of desperate repair. And I can’t get it fixed . Very frustrating

McClain's RV SuperStores is NOT a BBB Accredited Business.

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