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Business Profile

Smart Home Security

Alder Home Protection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smart Home Security.

Reviews

Customer Review Ratings

1/5 stars

Average of 4 Customer Reviews

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Review Details

  • Review fromJoe A

    Date: 05/21/2025

    1 star
    I am writing htis review because Alder security is preying on our elderly in our neighborhood.. they have been coming into our african american neighborhoods in ************ and ********** all the homeowners in ************************ part and others.. The send these young very violent and rude salespeople that age range is no more than ************************************************************************************************************************************************************************************* his company information.. Its a shame they are praying on the elderly and asking them personal questions when they come.. they come through our neighborhood in *********** and go door to door to door always new children on hover boards sometimes.. ********************* has responded several times regarding complaints about them harassing the same houses over and over.. They have horror stories online regarding taking advantage of elderly people having them sign lengthy contracts and then charging them ******* to get out of the contract.. That is entrapment and i feel that it needs to stop and Alder Home Protection is really a low kinds company.. they do the bad things and are so greedy and moraless they prey on the senior citizens.. thats pretty bad..
  • Review fromSHIRLEY H

    Date: 05/09/2025

    1 star
    Alder have been bought out by adt and now when I call alder or adt no one can help me resolve the issue that has arose. Alder send out letters saying " there will be no in Interruption with your service " but no service is what I have gotten. They are still collecting money but not providing the service. I asked not to be transferred to adt I left them for a reason but Alder seem to have heard anything I said. It's time to let someone else handle this issue. False information is not acceptable.
  • Review fromJulie C

    Date: 02/27/2025

    1 star
    This company steals money from people. Do NOT give them your card information. They also will not let you cancel your account for any reason. Do not use this company!!
  • Review fromMatthew C

    Date: 08/27/2024

    1 star
    I don't own this house anymore. I sold the security system with the house and have been trying to cancel with them for the last three years, yet every month I continue to get charged. their customer service is completely useless, like they are reading from cards and aren't listening to what you are telling them. I would give them a zero if I could!

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