Business Profile

Solar Installation

Vyvue

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Installation.

Complaints

This profile includes complaints for Vyvue's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

27 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/03/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the Solar system in July of 2023. It took till January 2024 to finally get it hooked up and running. I just seen on my solar app that it's only showing 10 panels working. I have 11 on my roof and the 10th one showing is barely working. I have tried to contact Vyvue Solar and all numbers I had for contacts are no longer working. I contacted an electrician that worked for them and he said they no longer support Kansas. They did everyone wrong. I tried emailing them and no reply. I called a number off website and no call back. This system suppose to have a 25 Year warranty. they stated when I purchased it that they would support it. I want someone to get all 11 panels working at there optimal performance.
Business Response
Date: 12/10/2024
We are sorry that you have having difficulty contacting us. Our toll free number ************ is still in operation as we answering several times a day. We still service Kansas our former is incorrect. Our email [email protected] is also monitored and responded to as well. We have sent you email with contact information for NEP who is the company that supports your monitoring system. Your monitoring system does not affect what is reported to your utility and what the utility credits to your account. We have contacted NEP on your behalf and they are also looking into the issue. Feel free to contact us at any of the above listed methods, or respond to email that has been sent to you
Customer Answer
Date: 12/15/2024

Complaint: ********

I am rejecting this response because: I have left them a message on the number provided before filing this complaint and still have not been contacted by a customer service representative to help resolve my issue. I have replied back to there email that they sent a brochure that has nothing to do with the issue I am having. I have stated for them to call me to resolve the issue. I have asked for all the serial numbers of my panels to I can contact NEP back as I already contacted them and they can't do anything without the serial numbers. NEP stated I should have gotten the serial sheet from them when they installed them. My issue won't be resolved till all 11 panels are working correctly like they should have been in the first place!

Sincerely,

**** ********
Business Response
Date: 12/16/2024
We have contacted NEP management. The information they gave you about us being required to leave you a map of your serial numbers of your panels is incorrect. The numbers above your panels on your app are the serial numbers of to the inverters, the serial number of each panel has nothing to do with NEP. NEP is able to see any panels that are under producing and determine the cause. Each NEP inverter is linked to two panels. When there is an odd number of panels, that inverter is only linked to one panel. NEP has been all the inverter serial numbers and provided information regarding your job. We have have someone contact you. We have no record of voice mail.
Initial Complaint
Date:11/22/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The contract with sales representative *** ******* with Vyue solar company was signed October 25, 2022. As of today the job still is not complete. I have tried to get them to complete the job but they just give me the run around. They had me finance this job with Mosiac for the amount of approximately $134,430.28 which I have been paying monthly plus they said I had to pay approximately 40,000. 00 after 6 months or the monthly payment would go up even though the job isn't complete. I keep texting *** ******* to get the job completed. I have also been calling Vyvu office in okc. They sometimes say they don't have my contract and other times they say they are working on permits and then other times they say the batteries are hard to get or they need to get another type/brand than we had contracted for. They never call or contact me when I have called and asked to talk to the manager or owner.
Business Response
Date: 12/05/2024
What is not complete with your system? We have researched our database and can not find any customers that there system is not complete and operational that was sold during the timeframe that you indicated. We can conduct further research into your account. At present your job does not appear in our database.
Business Response
Date: 12/23/2024
Can you supply any document to indicates what batteries or additional electrical work that needs to be done. If you copuld send your documents to [email protected] this would be helpful. This method of communication only adds a level of difficultly to resolving this issue. We will be closed until the 01/06/2025
Customer Answer
Date: 12/24/2024

Complaint: ********

I am rejecting this response because: The salesman *** ******* has the information on what he charged me for. He says he is working on getting the batteries and permits, but my problem is this has been going on for two years and I have been paying for the completed job! It doesn't take this long to get batteries and install the power. You all are just giving me the run around because I'm a senior citizen and don't know much about this solar stuff. I trusted Ben to be honest and do what he promised he would do!

Sincerely,

***** *******
Initial Complaint
Date:11/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around March 2023, I had vyvue install solar panels on my house. They claimed I would have a lifetime warranty on the roof, for any damage they caused. During August 2024, a leak was found on my roof causing the ceiling in my bedroom to partially collapse. On further investigation a small hole was found drilled next to the bracket securing the solar pannel to the roof. The company sent an individual to the house who agreed stating it was definitely their fault. After being given the run around for over a month the company denied doing anything wrong claiming "a storm must have taken a roofing nail out of the roof." In order to get my house repaired, I then went through my Insurance paying my $2000 deductible to get my house repaired. Insurance and the contractor both agree that it was definitely Vyvues fault and that they had likely missed patching the hole.
Business Response
Date: 11/20/2024
In a video that is too large to attach to the response it shows where the leak was in your roof. This hole is not in connection with our solar installation, and now that another contractor has made repairs, we are unable investigate further. The solar penetration is in the rafter several inches from the hole in your roof. Your solar installation was completed in February of 2023. We where not notified about any leak until after new windows where installed on your home, over a year and a half after our original installation. A leak with the amount of water seen in the video would have appeared very soon after the solar installation. We did not receive any contact from you after our conversation and our inspection showing that our solar penetration did not cause your leak.
Initial Complaint
Date:08/21/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date, 07/11/2023. Paid, 7,069.09. Spray foam Insulation-5,602.24. PE stamp-466.85. Small system adder <6kW 1,000.00,total adders cost:7,069.09. Has never been done.
Business Response
Date: 08/27/2024
We are sorry you have experienced any problem with your project. Some items claimed have been completed. The charge for a PE Stamp is the required engineering that is needed to complete plans to install your solar system. The charge for small system adder is a sure charge because your system is below is below 6kw. Both of these items have been completed. One of our representatives will contact you in order to assess your attic condition associated with insulation. Please help us get your project completed when they contact you.
Customer Answer
Date: 09/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******* I have resaved a phone call from Vivue, said they would add three new panals and replace one broken one,on 8/29/2024.
Initial Complaint
Date:08/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used Vyvue because of the ****** sellers pushing it. It has been a nightmare. It took a year for everything to be complete and that was because I had to keep calling every few weeks to make sure things were getting done. There was always an excuse (a placard, too busy, etc) Finally, most everything was done. The last thing needed to be done was spray insulation that Vyvue charged me 7k for. I waited almost 4 extra months for the insulators to come to my house only for them to tell me that my attic space is too small for spray foam insulation. They they rented a machine from Lowes and bought 10 bags of insulation (the fabric kind with the fiberglass in it). They only used 5 bags in my house because there was some already in there. So the salesman sold me a lie without even knowing what I needed and made a solar plan for my house based on 30% help from insulation when I was already getting probably 80-90% from what I had. They spent less than 1k dollars on labor and material and charged me 7k and for a different foam then they said they would use. I don't have a contract that states it cost 7k but I have text messages from the salesman that it was a 7k insulation package and that if I paid someone to do it myself, it would cost 7k. Well he was wrong!
Business Response
Date: 08/19/2024
I believe that you are in communication with our VP of Operations. If there is anything else we can do please let us know. Your sales person does not work for Vyvue, he works for ******. ****** is a sales dealer. Once the sales dealer sells and designs the solar system, they hand it off to one of several contractors, one of which was Vyvue, to engineer, permit, and instal the project. We have emailed you your actual solar proposal that was submitted. I believe you have direct contact information for us should you need further assistance.
Initial Complaint
Date:08/05/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed the agreement in July of 2023. Solar Panels were installed in November of 2023. I paid for an adder of spray foam installation that was supposed to be done after the installation of the panels. We are now into AUGUST of 2024 and still no spray foam. The spray foam alone was almost $6,000. I was also told that we wouldn't have an electric bill anymore and that we would overproduce and get credits from the electrical company. I've had a bill every month with my last bill being over $200. We had a power outage which knocked out our wifi, and they never left the property equipment to reconnect it. Keep saying its being mailed to us but 3 weeks now and nothing. At this point I want them to come pick up their equipment and purchase it back from me. I don't care about the money I'm already out, I just don't want to continue paying for something that doesn't work.
Business Response
Date: 11/13/2024
We have also been in contact with ******************************** has extensive work needed in her attic that would be outside our contracted scope of work. We have offered to complete this work in lieu of spray foam, we have also offered to complete the spray foam after he has the dangerous issues corrected and the degraded insulation removed. We also offered Mrs. ******* additional solar panels in lieu of spray foam. During our last communication with Mrs. ******* she indicated she was going to replace her roof in order to list her home for sale. We told her we would remove and rest her solar panels for her at that time. She too told my staff he would resolve this issue with the BBB.
Initial Complaint
Date:07/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In September ***************************************************************************** the attic. 3 months later they finished the physical install and left, saying the spray foam would be completed after the house passed inspection by the local utility provider. In January 2024, we had to start making payments on the system.In May, 2024 after multiple attempts to contact the company, we finally contacted the local utility provider and they informed us that a permit had never been applied for and no inspections had been requested.After the lender stepped in and contacted Vyvue for us, we found out Vyvue had sent our info to the wrong utility provider, even though they had our utility bill on file. Finally, in June 2024 the inspection was completed by the utility provider. I texted the contact I had for Vyvue and they told me to turn on the breakers and main disconnect myself and the system would be on. I did so, but the display does not register any power production.I have called every number I can find, emailed every email I can find, texted every number I can find, but 2 weeks later I still have zero response from anyone.
Business Response
Date: 07/11/2024
I'm sorry that you have had difficulty contacting anyone. I just spoke to my project manager ******* and he said he recently talked to you. I will send a technician out today
Initial Complaint
Date:05/21/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased solar panels back in June of 2023, these were installed in October of 2023. There was confusion during installation, the position of the panels had changed from the beginning of the contract. Now 2 of the panels are in the shade of the chimney most of the day. VyVue was also supposed to come back and do a spray foam insulation but never showed up. I called but never got ahold of our sales rep. I eventually sent a letter to their complaint department in **** telling them I wanted my 6.5K back. Once they received the letter they did reach out to me and said they were sorry but my account had been closed. They asked if my attic was empty? How would my attic be empty? At this point it has been 7 months with no contact and they made no mention about fixing the panels that are partially in the shade. I just want my money back and I will do business with a company that doesn't put you off and hope you just let them keep your money. The last guy I talked to said he would have to run it up the chain. I don't know why, they have $6,500 of my money for 7 months with no contact. You did not do the job so give me my money back.
Business Response
Date: 11/13/2024
***** ******* is not our customer, his wife is. Extensive free service was performed at Mrs. ******* home as well as a cash refund check because she would not remove items from her attic and allow us to complete the service we contracted to do. We even offered to upgrade her under sold system, that was sold by Vivint, not Vyvue, which she refused. She was supposed to contact the BBB after we reached a resolution by paying her thousands of dollars. Obviously she did not.

Customer Answer
Date: 11/13/2024
VyVue response is correct in one way. They finally refunded the money that was due. We were told by VyVue that our attic was not safe for them to add the insulation and even if they did it would only help maybe 5% but this was 1 year later with no contact. Yes they gave me a refund but not until I contacted the finance company and threatened to get an attorney. As for an upgrade, VyVue took my money and didnt contact for a year, is still telling me the panels that are in the shade are putting out as much as the ones in the sun and wanted me to spend an extra $110 dollars a month with a company I do not trust. So yes the matter is resolved because I contacted the finance company and pushed the issue. If I had left it to them I would probably still not have heard anything.
Initial Complaint
Date:04/01/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
False advertisement (we were told we wouldn't have to start our payments until the panels were good to goLIES!)Awful customer service. When they do answer, you can barely hear them and they just have excuses.They are always cancelling or rescheduling. We took off work 3 times for installation, 2 times for electrical. And they cancelled or rescheduled all with less than 24 hour notice.Timeline:We signed up for solar panels in July 2023.They installed panels September 2023 Electrical somewhere between sept-December.Approval from city January 2024 Started paying on the loan (and still paying energy bill). February 2024. Missing a placard February 2024. Checked multiple times and the only update is it should only be 3-5 business days.Still waiting. April 2024
Business Response
Date: 04/08/2024
I am sorry for your experience. Vyvue is under new executive management. **************** is directly involved in, and are overseeing all accounts. We have completed your final inspection and your solar project is now with your utility. The utility has a maximum of 21 working days until the complete your meter exchange. The direct phone number to a member of upper management is: ************.
Customer Answer
Date: 05/13/2024
Good afternoon. I was under the impression that our project was finished and did not respond to Better Business Bureau because Vyvue said that they had completed everything. After further calls to the city and Evergy, it has been revealed that Vyvue has NOT completed their documentation to send into the city for further inspection. So as of right now, Vyvue did not do as they said in their response.
Business Response
Date: 05/13/2024
We are sorry for the delay. The issue is the City of Topeka building inspections. We sent a technician to your project to complete the required electrical inspection to submit to your utility, which we did. We where told that your city building inspection would be completed. We have uploaded your project to your city building department several times only to be told that tehy are unable to locate teh required documents. We are doing everything we can to get get your project completed but we are at the mercy of the city building department. I have a technician in ****** all this week attempting to get this issue resolved.

Customer Answer
Date: 05/19/2024

Complaint: ********

I am rejecting this response because:
The city inspector came again and said the plans you sent them did not match what was installed. Once you send the city matching plans for installation then they will accept it, but they have not received that yet.

Sincerely,

Briell *********
Initial Complaint
Date:03/12/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased solar panel from Vyvue and the solar are not working, the company is telling me they cant help me with this I need to contact Evergy or another company called NEP! Also they want to charge me to come out and check the data box! They agreed they would be available 24hrs for help and I cant seem to speak with anyone to help me figure out if my solar panels are working! Know one is available the seller, the inspector, the installation crew know one. I just need help or cancel my contract and they can remove my panels
Business Response
Date: 03/18/2024
I sorry you had problems with your system. Your system is up and operating as it should. I followed up with project managers and have determined your issue has been resolved. We are not a 24 hour operation, however we do have several persons available during business hours 8am to 5pm CST. Our customer service number is ************. Your project manager is ***************************** and her direct phone number is **************
Customer Answer
Date: 03/19/2024
Do I need to go in somewhere to make the complaint solved on Vyvue? They took care of me now

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Vyvue is NOT a BBB Accredited Business.