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Business Profile

Specialists

Central Coast Emergency Physicians

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was admitted at Twin Cities Hospital's emergency room on 4/20/2022. The attending physician billed me through Central Coast Emergency Physicians (based in Oklahoma City) for $1061.00 which I paid in full on 6/1/2022. He failed to bill my insurance at the time. I contacted my insurance and they issued a payment for the amount of $747.90 to Central Coast Emergency Physicians. As of today, 11/21/2022, I have called Central Coast Emerg. Physicians a total of 4 times requesting my refund which I'm told it takes from 30 to 60 days from the time in which payment was received. In this case they have received a total of $1808.90 from me paying the full amount and also the insurance payment. My complaint is that this company continuously makes excuses to refund the money. In my opinion, this company is operating in a fraudulent manner and they should be investigated. Thank you.

    Customer Answer

    Date: 12/30/2022

    In regards to my complaint, with ID # ********, I'm happy to report that the matter has been successfully resolved. Just recently, the business sent the refund in the amount that was owed to me.
    I truly appreciate the BBB efforts to assist me.
    Thank you!

    Customer Answer

    Date: 12/30/2022

    In regards to my complaint, with ID # ********, I'm happy to report that the matter has been successfully resolved. Just recently, the business sent the refund in the amount that was owed to me.
    I truly appreciate the BBB efforts to assist me.
    Thank you!

Central Coast Emergency Physicians is NOT a BBB Accredited Business.

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