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Business Profile

Storage Units

Simply Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for Simply Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Simply Self Storage has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Simply Self Storage

      8706 S Shields Blvd Oklahoma City, OK 73149-3020

    • Simply Self Storage

      8200 N Western Ave Oklahoma City, OK 73114-1920

    • Simply Self Storage

      5801 W Britton Rd Oklahoma City, OK 73132-2405

    • Simply Self Storage

      2900 NW Grand Blvd Nichols Hills, OK 73116-3110

    • Simply Self Storage

      13401 N Indiana Ave Oklahoma City, OK 73134-6119

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6-24-21 I leased a unit from this business. I paid the rent 6 months at a time. On 6-17-22 I paid $366.00 rent, in advance, for the 6 months from 6-24-22 until 12-24-22. This was paid by check. Due to unforeseen circumstances, I cleaned out the unit(#99) and turned in the keys to the office manager, Ed ******, on 6-22-22 and told the manager that the unit was empty and requested a refund for the $366 I had paid for the unit in advance. I asked for a refund, because I vacated the unit prior to my new lease going into effect. I left the unit clean and undamaged. On 7-22-22 I received an e-mail from district manager Alli Foster, who advised I would be getting a refund of $366. As of this date 10-30-22 I have not received any refund. I am seeking the refund of $366.00 and that is my purpose in filing this complaint. The phone number for Simply Self Storage is 4056040304. Thanks William ******* 10-30-22

      Business Response

      Date: 11/08/2022

      In response to the complaint submitted by *****************************, Complaint #********, a refund has been issued.  ****************** is scheduled to receive the refund on 11/8/22.  We consider this matter resolved.

       

      Thank you,

      Customer Answer

      Date: 11/09/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    Simply Self Storage is NOT a BBB Accredited Business.

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