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Business Profile

Storm Shelters

Smart Shelters, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    in2013 I purchased a tornado shelter from their distributor(********************* ************) in ******** ********. It was put into a place they cut out into my attatched garage concrete floor. I havent had to use it in a long time so when recently needed to shelter for tornado warning , found it full of water. I grabbed rubber boots and sat on steps hoping I wouldnt need to pull the lid and get all the way down in it. My dad reminded me to check contract and it clearly states that smart shelters provides a lifetime warranty against corrosions and leakage. I bought a shop vac and found it useless so borrowed a sump pump and conservatively estimate 100 gallons of ***** water with sludge on the bottom of the shelter. ****** doesnt answer his number any longer and Smart Shelter says it up to him to fix it. I called them 3 times and they finally said , it was up to the distributor no matter what the contract said. I paid$ ***** for the large size shelter. It is a wet unsafe "shelter" at this point. I have been told they have no answers for me. I have the contract and I also have pictures showing the mess this shelter is in. my otherwise dry garage attatched to my house.. the number for Smart shelters ************.I am hoping BBB can help me resolve this very upsetting dilema.Sincerely, ***********************

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a in ground XL shelter in 10/2014 it has worked up until this spring my family went to get in and over 2 foot of water in it from a whole that rusted through the floor. They say their lifetime warranty is the responsibility of the installer. Installer is no longer in business and says it is the manufacturer responsible. Which they are the ones that advertising the lifetime warranty.

Smart Shelters, Inc. is NOT a BBB Accredited Business.

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