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Business Profile

Swimming Lessons

Oklahoma Swim Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Lessons.

Complaints

This profile includes complaints for Oklahoma Swim Academy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Oklahoma Swim Academy has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have 2 weekly 15 minute swim lessons with ****** starting in NOV 2023. The moment we signed up with her we let them know that ***** cannot/will not swim with another instructor. He will absolutely freak out and not want to come back. We have tired alternate instructors 3x. They assured us that this will be fine. However, anytime ****** is not available they will send notification (usually within a few hours of coming) and let us know there will be a sub. This has happened numerous amount of times. This means that I have to call, speak to a manager, receive a call back only to be told that this wont happen again and issue a "makeup" token. This is simply NOT working out for us so we decided to try something else. We were told that we cannot cancel for 30 more days and that non of our "makeup" tokens are refundable. I will not be back and want a refund of $160 for my unused makeup tokens AND do not want to be charged march tuition of $256.

      Business Response

      Date: 02/26/2024

      We have reviewed the complaint and issued $160 refund as requested by the customer.

      Customer Answer

      Date: 02/28/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My two sons have 30 Minute Private Swimming Lessons in Oklahoma Swim Academy school. After two months, their first instructor Billy left. After another month, the second instructor, Mara, also left. My two sons' lessons were CANCELED for more than two weeks in May. No make-up lessons are provided. Then the third instructor, Madelyn worked 2-3 weeks and left again. On June 25th, we were told our swimming lessons would be canceled again for the first two weeks of July. We decided to end the swimming classes in Oklahoma Swim Academy on July 1st. However, Oklahoma Swim Academy school insisted to charge us one more month tuition for July in accordance with their 30-day notice. They set the last day as July 30th. But they refused to provide swimming classes to one of my son for the first two weeks of July. They said they have no available instructors. Then on July 15th, they emailed me and told me the fourth Instructor (Candace) resigned. So my other son’s swimming classes would also be stopped because they have no available instructors. We were forced to pay $450 (one month fee) when we decided to leave the swimming school because of their bad service. After they charged us, the school canceled my two sons’ swimming classes in the next 30 days. Currently, my two sons have no swimming classes since July 1st. We asked them to refund us.

      Business Response

      Date: 08/01/2022

      We agree with Nanguo **** that her experience was not up to OSA's standards, which is why we refunded $60 on 7/5 and $390 on 7/18 (all $450 was refunded prior to receiving this complaint).  

      Customer Answer

      Date: 08/03/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Nanguo ****

    Oklahoma Swim Academy is NOT a BBB Accredited Business.

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