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Business Profile

Tanning Salons

The Sun Lounge Tanning Salon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called and asked if I could cancel my tanning subscription as I was not using it anymore, the OWNER told me I must come in person and cancel it. I went in person on July 19th 5:42 pm and an employee cancelled my subscription for me supposedly. They have tried to renew my subscription for months after.. I called the owner again and asked why they were doing that. He said he like call me back. I never received a call back. Now employees are calling and leaving voicemails asking to update my info and I feel as if this is boarder-line harassment. I want a no contact resolution

    Business Response

    Date: 10/08/2024

    Let me start by saying thank you for allowing us the opportunity to respond to this complaint. I will attempt to keep this short, as I have a tendency to talk too much. Ms. ***** opened her account on Jan 21st, 2024. I have attached two documents that all client must sign when starting a membership. In these documents you will find that a client must submit their request to cancel their membership in writing. Also, you will find that the client is giving the company a 31 day notice of their cancellation. If the client's automatic draft date falls in that 31 day window, they are responsible for that draft. All of these things are listed in the contract. Ms. ***** cancelled her account in person on July 19th, 2024. Her next draft was two days later. Since this falls in the 31 day window, she is responsible for the draft. I explained this to Ms. ***** over the phone after staff failed to reach her. I called from a different number. She told me that she understood, and would be in that evening to pay the past due balance. I let the staff know, but Ms. ***** never came back in. We are not trying to restart her membership. Our system automatically reattempts to draft the amount owed.

    I am happy to speak with you further if you have any questions or concerns. Thank you again for the opportunity to respond.

    Customer Answer

    Date: 10/12/2024

     
    Complaint: ********

    I am rejecting this response because: the following statement is false as the owner never called me back to explain the matter; I called from a different number. She told me that she understood, and would be in that evening to pay the past due balance. I let the staff know, but Ms. ***** never came back in.  I can reproduce my call logs but that sounds dramatic as all Im asking is for no further communication. 
    Please send a physical bill the the address on file and I will be happy to return a payment. I will not be going in person again to this business as the owner makes me uncomfortable. 

    Sincerely,

    ****** *****

The Sun Lounge Tanning Salon is NOT a BBB Accredited Business.

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