Complaints
This profile includes complaints for Aamco Transmissions & Total Car Care's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Drove my car to this Aamco location on 4/18/22 for diagnostics, and was given a transmission code, ac compressor, and timing chain as issues. I could not afford all repairs at once and Aamco recommended that the timing chain was the most important, I agreed and gave $2000 as a deposit on 4/20/22 to start the work on a timing chain/gears removal and replacement (timing chain kit). On 4/26/22 I received a call from Aamco recommending a new motor due to cam lobes having flat spots. I couldn't afford it and said to continue with the timing chain if that was a possibility, so they did. On 5/2/22, after replacing the timing chain and the gears, Aamco called and told me that the whole left side of the motor now has zero compression and I now have no option but to put in a whole new motor. A few mechanics explained to me that Aamco had to have started the vehicle out of time which bent the valves and ruined the heads/motor. I paid the rest of the bill and had my car towed home. I reached out to the ** of Aamco about what happened because I felt that Aamco ruined my car. The ** eventually agreed to replace the motor. The first used motor was warranted out because Aamco didn't like how it sounded when it was running. The second used motor seemed fine. I got the car back on 6/15/22 and took it back for their recommended ***** day check/oil change on 6/29/22. Drove it until it broke down on 7/12/22 due to the motor. Upon checking the engine bay, the coolant hose clamp was tightened down too tight and was not correctly installed causing a rip in the coolant hose (pic attached). There was no coolant in the car after the breakdown. The car has been at a different Aamco location since July for another used motor replacement and was just picked up on 10/13/22. The car no longer has the new timing kit I paid over $3000+ for. $1829 of that $3000+ was for the labor that ruined the motor. I asked the ** for a refund and was told that was not an option, that's why there was a warranty.
Business Response
Date: 10/17/2022
This vehicle was repaired under the AAMCO warranty and no refund is due to the customer, however, we are willing to provide the customer with $250 of store credit at our Midwest City location for the length of time it took AAMCO to find and replace the engine.
We are sorry for any inconvenience this may of caused.
Blessings,
Customer Answer
Date: 10/20/2022
Complaint: ********
I am rejecting this response because: I refuse to take any of my vehicles to the *** Aamco shop again, store credit or not. My car was previously there twice, and both times it either didn't run anymore or it broke down after driving less than 30 days. The photos I submitted were from the second time *** did work on my vehicle to fix the first s**** up, and they RIPPED the coolant hose in the middle of the summer, which I fully believe was the reason the replacement motor blew the second time. My entire complaint was not about how long it took to do the work, although 6 months is beyond ridiculous. It was all about the poor and unprofessional work that was done on my car. The *** shop let me drive the vehicle away with a ripped coolant hose TWICE. Absolutely shameful.
Sincerely,
***************************Business Response
Date: 10/20/2022
No response.
Customer Answer
Date: 10/21/2022
Complaint: ********
I am rejecting this response because:there was no response. I will be posting on every website available for public reviews about my situation and how *** Aamco handled it. I appreciate everything the ****** Aamco shop did to get my car fixed correctly even replacing the parts the *** shop damaged. $3100 and 6 months later, my car does run, but no longer has the brand new part I paid for. I wonder how long the timing chain on a used motor will last before I have to come up with another $3000 to replace it.Initial Complaint
Date:07/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 27, ********************************************************************* could be. My chief complaint was the transmission would get hot and puke all the transmission fluid out. They came back and said the engine is out of time and shaking, and that the engine would need to be fixed before the transmission could be fixed. I said the timing issue could be from a part that I could have installed incorrectly. I asked if they could see if that was the issue and go ahead and see why the transmission did what it did. They ended up fixing the timing issue and rebuilt the transmission. After a month we picked it up and drove it home. Along the way we noticed it was sluggish and wasn't driving like it did when we dropped it off. We also noticed that it sounded different, like an exhaust leaks and the shaking was worse. When we got it home we checked the fluid and it was low, not showing on the dip stick and that it was slipping. I called and told him that day and took it back the following business day. Upon driving back to the shop the transmission overheated. They proceeded to tell me that they couldn't get it to reproduce the incident and I told them to try again. They continued to deny that anything was wrong for 3 days. Finally, they called and said that they got it to overheat but could not get it to slip. A week later they said that the overheating problem was fixed and that they finally got it to slip. Another week later he called and said it was ready to be picked up. I left work early because the changed their hours and drove it home. Once my wife got home we went to pick up the vehicle I left up there and when we got home we noticed a puddle of fluid on the driveway. I texted home the pictures and gave me a number to a wrecker service for it to be picked up. It has since been a week with no update. We ended up having to finance the $3800 which turns into ****, which if it's not paid by October it's ******Business Response
Date: 08/01/2022
Please contact the center and speak to the manager and get it schedule to come in.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.