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Business Profile

Vaporizers

Vapor Hatch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed two orders totaling $406.60 with Vaporhatch. After paying, they claimed my payments were “flagged as fraudulent” and demanded I pay again via Zelle. They are refusing to cancel the charges unless I comply. They also falsely marked one order as fulfilled without providing tracking or delivering anything. This is blatant fraud and extortion.

    The business is engaging in criminal behavior by attempting to extort additional money after receiving full payment. Also, they demanded that I send a selfie with my government-issued ID, despite my being 22 years old and fully legally entitled to purchase the products in question. There is no justification for this request, and it is a clear violation of privacy laws. Demanding sensitive personal information after payment, under threat of withholding the order or refusing cancellation, is unacceptable, dangerous, and illegal.

    I have attempted to resolve this multiple times by contacting the business directly, but they have been completely ignoring my messages. I have provided proof of screenshots of the conversations, and detailed all relevant information. Despite this, they continue to refuse to cancel the charges and are unlawfully holding my money hostage unless I comply with their extortion attempts.

    They are violating multiple laws, including 18 U.S. Code § 1343 (Wire Fraud) and 18 U.S. Code § 875(d) (Extortion), and are engaging in deceptive and fraudulent practices. I am prepared to take legal action, report them to the FTC, FDA, and my bank, and initiate chargebacks if necessary.

    I demand an immediate cancellation of all charges related to both of my orders and a full removal of any personal information submitted to this business. I also request that the BBB launch an investigation into these practices to protect others from similar fraudulent activities.

Vapor Hatch is NOT a BBB Accredited Business.

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