Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had a Rain Soft system installed. The tech was annoyed and rushed the job. I asked him not to put the system in the front and he still tried. They did an unessary dig, and found out he didnt need to. They broke our sprinkler pipe in the front yard. They charged us for a dig job. The system in the back is unfinished with a blue tube that keeps coming out leaving water all around it. I have tried to contact them multiple times. They will not respond. ********** sent this company out Wednesday September 18th 2024 they showed up around 11. We set up a ********** credit card to pay them. The techs didn't provided a receipt. I haven't heard from them after the installation.
Business Response
Date: 10/16/2024
Im not quite sure why the filed this complaint we are already scheduled to go out tomorrow and make any necessary repairs. They called our office Friday we returned their call Saturday and again today to set up the free service call for tomorrow. In the plumbing business accidents can happen but if they do we are always right there to take care of it and I believe thats the reason people choose our company to solve their water problems we always take care of our customers.Initial Complaint
Date:08/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have had nothing but issues since installation. Every time I call for service the service guy calls and gives every reason to not come. Our RO system has not worked in over a year? Extremely poor customer service!!Business Response
Date: 09/23/2024
This is just a giant case of miscommunication both on our part and Ms ******** We have left several messages to set up a free service call to make sure everything is working well and fix anything thats not.
We are very sorry for the poor communication but all they have to do is call our service coordinator ****** at ************ and she will schedule the free service call.Initial Complaint
Date:07/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a copy and paste of my ****** review. It has been an ongoing issue I have been dealing with since February-march of 2024 The last time I called for a service the technician they sent out ****, was rude and unprofessional. We had a disagreement after he had damaged my washer machine. After we both exchanged some words he stated he wont be spoken to that way and continued to yell at me as he was leaving my home. I was not stopping him from leaving but did say back to him that he will not speak to me that way in my home while he was trying to leave doing the same thing to me. At that point he stayed in my house and slammed the door behind him and stood there at my door with both arms crossed and stared me down. I felt threatened at this point and after we exchanged a few more words I kicked him out of my home.Dealing with the workers at the office, no one took my complaint seriously and stated that hes never had an issue with anyone else before in all his years of service. I understand that I could have done something better on my part but at the end of the day I was treated unfairly and upset because of damages he caused.*** attempted to work with the management of the *** office but they are reluctant to assist me with my service needs. So much for life time warranty with Rainsoft. So now I am scrambling to try and service my equipment I purchased from them even though one of the selling points was the easy and stress free service calls to maintain my equipment.Business Response
Date: 07/23/2024
Our general manager, ***********************, telephoned ********** yesterday, the 22nd, and we agreed to work together to take care of any of his concerns. We have a service call set for tomorrow, July 24th between 5 - 6 pm with our lead plumbing supervisor, ****, to alleviate any and all of ************** concerns. In addition, we have agreed to replace his cleanstart and change the filters on his drinking water system at no charge for good will.Initial Complaint
Date:01/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This system was purchased this summer, due to the hardness of the water and my bad heart. Well currently it is a $10,000 block of ice, and we are without water, we were told by the company to wrap a blanket around it and wait. It is under warranty, This should have been planned for if not covered..When we went to plug in a space heater to assist in the thawing we found that they used an interior extension cord on the outside of our house to connect it (picture attached).Business Response
Date: 01/22/2024
I hope that **************** understands that freezing temperatures can reek havoc on a community and there was no way to predict her water system freezing as that rarely, if ever happens. Please note that this is being covered under warranty. In addition, we were out the same day that she called us to restore her water and order new parts to replace the cracked ones. We strive to offer the finest service in the industry but as I said earlier there was no way to predict her water system freezing. We appreciate her business and will continue to provide the finest service possible.Customer Answer
Date: 01/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They got the water back on in my house that day, however one of the tanks busted so waiting on a replacement, so far they are doing what they should have in the first place if there are any further problems I will open a new one and/or get a lawyers.
Sincerely,
***********************
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