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Business Profile

Window and Door Installation

PMR Windows and Doors, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window and Door Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $39,800 to add a master bed and bath on to my home so I would have a spare room to foster. There have been issues regarding the quality and legality of their work since the very beginning of the process. I have asked for repairs to be made and they come out but the repairs are not done correctly. They did not follow state regulated building codes. Now that I am insisting the work be completed correctly the owner ***** ******* called me racist because I asked for someone who speaks English so there was no communication barriers, he threatened my sons dad with a gun, and has threatened my business which has nothing to do with the services I paid for. My add on is cracking at the ceiling and walls, the floors are cracking, I’m missing legal vents in my bathroom, the shower in ungrouted, and there are many other things such as paint jobs, gaps in the exterior door, etc. I am taking this matter to court. I have proof via photos, videos, texts, etc of the issues and I have contractors getting me quotes on repairs and what is wrong with the structure.

    Business Response

    Date: 02/10/2025

    As you can see by the text she sent we are trying to resolve her issue and we are going to go fix it but decided to complain anyway after we told her we are fixing it it's unfortunate but some customers are just never going to be happy 

  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired PMR for new windows at my home, and I got two different types of windows and two different types of trim and also paid for windows I didn't receive. He said he would make it right and then decided it would be better to tell me to f*** off and run away from his responsibilities. I work hard for my money and should never have to deal with this nor should anyone else.

PMR Windows and Doors, LLC is NOT a BBB Accredited Business.

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