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Business Profile

Pet Transport

No Stress Express Pet Transport

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Transport.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** transported a dog I purchased in KY from a breeder in KY to NYC. The dog got sick during the trip as other new owners complained of their dog getting sick with the same parasite during the transportation. The dog got infected with giardia and she knew the dog was sick the day before she delivered to me and she kept silent. She was supposed to have all medical records of all animals on that transportation instead she claims she doesn't have them. She has insurance and she is not providing it to me. she dropped off the dog in NY in the am of Sunday August 26 and the dog was hospitalized since we got to LA the morning after and came out only yesterday. I have incurrerred as a result of her negligence approximately $7,500 in medical bills on top of the cost of the dog $2800 and the cost i paid to **** for the transportation go $650.

  • Initial Complaint

    Date:09/03/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They transported a young puppy pomeranian, they got the pet sick during the trip as other pets were sick during their transportation. They are aware the dogs were transporting were sick and mine was exposed to them (***** had a dog sick during transport her phone is **********). As a result my dog was delivered to me in a very bad state, low glucose, and almost dieting-it took me 7 days of vet and animal hospital care to take care of him and it costed me approximately $7500 in medical bills. Plus the stress to go back and froth from vet and hospital and lose hours of work and with a young child with me. I asked for their insurance info to file a claim, they told me they have but they are not giving me the insurance information to file a claim and be reimbursed.

No Stress Express Pet Transport is NOT a BBB Accredited Business.

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