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Business Profile

Cosmetics Sales

Sephora

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetics Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on 03/07/2024 for *****. On my screen the purchase said the transaction was approved. The employee said it was not. She said I would need to run my card again so I did. I then went to my car and I checked my account to where it showed I was charged twice. I went back in and asked to speak with a manager. She reassured me that one charge would be taken off and if not on the following Tuesday to call the store. It did not fall off my account so I called the manager and he (*****) asked me to email him the receipt and that he would have to ask corporate. I did this. They told me they would refund me and gave me an adjustment number that I could give to my bank. I waited 10 business days and never received my refund. I contacted the manager and he told me I could start a dispute with my bank which my bank said this will take up to ************************************************************** my money but he would not.

    Business Response

    Date: 06/26/2025

    Good afternoon *****, 

    My name is ******* *******, I just took over as General Manager for the Owasso ****** last month.  This notification received today, 6/26/2025, is the first I am hearing about charges on your account. I am hoping that since this is the first we are able to discuss this you would be willing to send over an email to me with any additional information so that I can better assist you.  Please reach out to me at ************************* or feel free to call the store and ask for me so that I can get some additional information.

    Business Response

    Date: 06/30/2025

    Contacted the customer on 6/28.  She has received her refund from another manager and has already been taken care of.

Sephora is NOT a BBB Accredited Business.

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