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Business Profile

Tree Services

Bacco Tree Service Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July of 2021 Bacco Tree Service was supposed to remove six trees from my property as part of a PSO contract. They were supposed to cut down and mulch only the marked trees. They poisoned a tree next to my house. The business has not tried to resolve the problem.

    Business Response

    Date: 02/01/2023

    Business Response /* (1000, 22, 2022/10/04) */ My Name is Ivan ****** I have been in contact with Mr. ***** below is a timeline Mr ***** called my office X-XX-XX I returned his called and left a voicemail at 3;15pm Mr ***** returned my call and we spoke on the phone the 7-20-22 at 10;05 am he gave me his address and I went out to 4937 s 78th E ave and looked at the tree he claims we killed with herbicide. @ 11:00 am I called him back and explain to him that the has been dead for years. The Herbicide we use is Garlon 4 and it will only control woody plants 6 inches in DBH or stump treatment and there was no way that we killed it. Bacco Tree preformed worked in the area around April and may 4-22/5-22 . I also referred him to get a professional tree assessment as they would actually do a wood sample and figured out what cause the tree to die. I also contact Kenneth Newton from the State of Oklahoma Ag department and he has yet to get back with me. As we take this types of claims very seriously. I attached the Garlon 4 label and will get back with you as soon as Mr Newton gets back with me and we can both go out and inspect the tree. I have over 18 years of Tree experience and have ISA certified Safety Supervisor we both agreed it was either a BUG or choked weed that cause the tree to die. Consumer Response /* (3000, 24, 2022/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) You using a herbicide doesn't mean that your employees don't or can't use something else. Fact is your employee asked me for a 12 pack and did not receive it. Shortly after they were observed and recorded through a security camera pouring a liquid on the base of the tree. Tree died shortly after and hadn't been dead for years as you claimed (the leaves would have fallen off by now). I had an arborist come by my property and told me that it died from the roots and not from a fungus or pest like you had claimed. The property address is not **** s **** E **** it sounds like your employees are killing trees on other properties.

Bacco Tree Service Inc is NOT a BBB Accredited Business.

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