We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Welding Supplies

James Supplies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Welding Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase a ******* welder from this business. The ******* welder was not living up to its best ability after contacting the business and wanting an a replacement or just answers they said I could return the machine. Keep in mind I’ve spent thousands at this business and speak greatly about them. After returning the machine there were a promo going on for $700.00 rebate well the disrespectful manager told me I owed “him” the $700.00 but he didn’t write me the check for the $700.00 ******* did after discussing this with ******* they said I owed him nothing it has nothing to do with him or the store at all. After hearing this the manager got upset that I didn’t pay him the $700.00 he was trying to hassle me for and took my account off “charge” I can no longer charge anything to my account. So I contacted the manager and said “is this because of the $700.00 that you feel I owed you which I did not and you acted as if I took this from you or because I brought a machine back that was not doing what I bought it for a $6,000.00 + machine!” And he said “no it’s because of the economy people aren’t paying their bills” which I said “I pay my bill” which I do. He said no it wasn’t personal. So I just came to the store to give them more business and I see on the computer screen “do not let customer charge cod sketchy ******* deal” how is it sketchy when the machine didn’t work and they could’ve replaced it like ******* warranty told them to do. They are liars and want to take advantage of small business because they feel they are higher up and it is not fair. They over price all their products and yet I still bring business to them because I believe in small businesses but what is not right is getting your pride hurt and lying and taking advantage of someone because you didn’t get your way.

    Business Response

    Date: 09/16/2024

    I have attached the original bill of sale, the refund invoice (refunded in full with check *****), our notes from a third party on warranty repair, and the $700 warranty rebate that the customer collected.  I am not allowed to discuss the payment terms since this individual is not listed on the account.  The account is under ****** *******

James Supplies is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.