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Business Profile

Mechanical Contractors

GMP Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mechanical Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2021, my car was towed into GMP Automotives. A 2015 fully loaded *** 528i. At first ***** kept in contact and always let me know about my vehicles status. After the issue was identified I was notified about the $9000 price to fix it and sent in a money order. Then after the issue was said to be fixed, another issue always arose every single time. It got the point that I kept asking for the price to have the car sent back. Ive had to play phone tag and keep calling and calling to get updates and last thing I was told in ******* was that my car was fixed and it just needed to have a test drive. Now when I call, I get sent to voicemail. I even spoke to him about me trying to avoid getting a mechanics lien on the vehicle and he said that I had nothing to worry about. Over the years, *** been having a lot of family issues and moved around a lot so time has flown but I always call and check on the car. Im just not close enough to ******** to go and get it myself.The VIN number is : ***************** as I do believe that the car has either been stripped for parts or just not in the shops possession anymore. I have call records and emails with everything for proof purposes. Ive been patient long enough and this needs to be resolved soon. I will exhaust all resources until it is.

    Business Response

    Date: 04/04/2024

    We are back in contact with the customer, the vehicle is in our possession and is not stripped for parts. I am more than happy to send pictures of the vehicle and the issue with the vehicle is intermittent which makes it hard to diagnose. Just an hour ago I called back with his invoice amount before i saw this so I believe most of this has been taken care of

GMP Automotive is NOT a BBB Accredited Business.

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