Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After the fence was put up the company began dodging my calls. Of the posts that were pulled up today 6 were pulled out by hand all the concrete stayed in the holes. Lightweight posts were used for a wooden fence (these are for chain link fences). Posts were not buried deep enough instead they cut them off. $3600 to fix half the fence. The other half will have to wait as we can only afford half right now.

  Business Response

  Date: 07/25/2023

  This job was completed April of 2022. 1 repair was done in between and there was standing water under the holes indicating ground water issues. This was not covered by warranty. 

  Customer Answer

  Date: 07/26/2023

  
  Complaint: ********
  
  I am rejecting this response because: 9 posts were pulled out by hand concrete never cured to the pole. Holes were not deep enough and the wrong posts were used for the job.  I discussed the water situation with the company who made repairs they said when that happens you have to pump out the water or allow it to dry up before pouring concrete.  Also posts should cure before putting up the panels.  Something the original company did not. 

   

  We've had absolutely no issues with the portion of our fence we had repaired. If Wahler had hung the fence properly we wouldn't be having this discussion.  

  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 07/26/2023

  Thank you for reaching out, this customer reached out about 4 months after install expressing some poles were falling over, out of good faith we engaged in repair, after pulling 2 poles we found standing water under the post in the bottom of the holes indicating ground water issues. (THERE WAS NOT GROUND WATER AT TIME OF INSTALL) 
  Please keep in mind this is also a sandier area, the posts used are standard ************************************************** the ********* and surrounding areas we went ahead and fixed about 10 poles ($700) worth of repair, and showed the customer the water setting under the poles, also informing them we would need to go deeper which in turn would require longer poles but we could not cover that as it was not our fault. Once repair was completed I never heard from them again.