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Business Profile

Portable Buildings

Ron's Portable Buildings, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portable Buildings.

Complaints

This profile includes complaints for Ron's Portable Buildings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ron's Portable Buildings, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put a deposit down on a shed for my land but changed my mind. I was told that I would not be receiving my deposit back and would like a refund.

      Customer Answer

      Date: 06/10/2024

      I was told that I would not receive my deposit back even though I canceled the building

      Customer Answer

      Date: 06/11/2024

      Attached is the contract

      Business Response

      Date: 09/10/2024

      ******Please note that you have an incorrect address for us. Please update our mailing address to *************************************************

       

      In response to this complaint. The customer chose to cancel the order on 5/16/24 for a custom built building he purchased on 4/25/24. Per the signed contract that I have attached there is a restocking fee of 20% of the purchase price should the customer cancel for any reason. Please see the highlighted text on page 3 of the executed contract attached. The purchase price was $16,134.00 and the restocking fee that we should have charged was $3226.80. We will not be refunding down payment of $685.76 as it will be put towards the restocking fee that he owes per his contract. 

      Customer Answer

      Date: 09/10/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a greenhouse built by Ron's Portable Buildings in Howe, Oklahoma. It was supposed to be delivered on a Friday since we are off on that day but we were forced into a Thursday delivery when we would not be home. It was not centered on our prebuilt pad making it impossible to underpin before winter sets in. They said they won't come out to move it unless they are in our area for another delivery. That could be spring or later, who knows. It only needs to be moved a couple of inches.

      Business Response

      Date: 01/11/2023

      Business Response /* (1000, 5, 2022/10/26) */
      Our dispatcher called prior to delivery and was told we could deliver on Thursday because their son would be there to take delivery on 8/25/2022. The driver made contact with the son and the son confirmed with his father the location the building was to be set. Once the driver set the building their son text a picture to his father and the father approved the building location. Please see attached for sign off that they accepted the location of the building as satisfactory. Our dealer that sold this building has made several site visits to address any concerns they had after delivery and every time before leaving customer was satisfied with the changes made. Also attached is a picture of the set building. We also gave the ******'s 1 months payment credit on their lease for the issues that they have had.

    Ron's Portable Buildings, LLC is NOT a BBB Accredited Business.

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