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Business Profile

Towing Company

G & M Automotive Wrecker Service & Sales, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for G & M Automotive Wrecker Service & Sales, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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G & M Automotive Wrecker Service & Sales, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 20, 2024, we had our car towed by and into G and M automotive. September 11, 2024, I called G and M because we hadn't heard anything from them. They told me they were busy but about to work on our car. On September 16th, I still hadn't heard from them so I called and left a message. On September 17th, I called again, was told they were still not working on our car. I told them I will have it towed somewhere else. I was charged $100 by G and M for the tow service back in August 20th. I do not believe that is fair. I would never have had my car there if they had let me know that they didn't have time to work on it. It has been a real hardship for my family to go a month without our car. I paid another company to tow my car from G and M to Apex Automotive. I would also like for G and M to get a bad rating for bad service.'[

      Business Response

      Date: 12/09/2024

      SO SORRY WE DIDN'T GET YOUR CAR IN AS QUICK AS YOU WOULD'VE LIKE, YOU HAD TO SEEN ARE PARKING LOT WAS FULL WHEN YOU CAME BY TO LEAVE INFORMATION, WE WERE SWAPMED AT THE TIME & HAD NUMEROUS ENGINE JOBS TAKING UP BAYS...AND THAT IS NOT SOMETING YOU CAN JUST PULL OUT. 

      I FEEL THE AMOUNT WE CHARGED ($100.00) YOU FOR THE *** WAS A FAIR PRICE. THE *** SHOULD HAVE BEEN $225.42. 

    G & M Automotive Wrecker Service & Sales, Inc is NOT a BBB Accredited Business.

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