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Business Profile

Trailer Sales

Silverline Trailers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trailer Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a trailer from these guys and they REFUSE TO GET MY TAGS. I have no proof of ownership, they got paid. I called several times-owner is COMPLETELY RUDE/SALES PEOPLE ARE RUDE AND SAY NOT THEIR PROBLEM. I GOT A 300 DOLLAR TICKET AND PUT IN HANDCUFFS AS POLICE THOUGHT THE TRAILER WAS STOLEN!!!!!!!!!!!! i WANT THE TICKET PAID, MONEY IT WILL COST ME FOR AN ATTORNEY AND MY FAMN PLATES.

    Business Response

    Date: 03/15/2024

    ****************** purchased his trailer through a lease to own company. We've reached out to try to mediate but, due to being hung up on, we haven't been as successful as we would like to be towards finding a resolution. **************** is taken very seriously at our company and we always try to help resolve issues even if they aren't in our direct control. All customers that purchase trailers through any lease to own or rent to own company have contracts and documentation that show they are rightfully in possession of the trailer. We never want any customer to think if they are having a problem it is not our problem. We are always more than happy to help in any way we can. If we can assist any further, ****************** can feel free to reach out to our office and we will do our best to help. 

    Customer Answer

    Date: 03/18/2024


    Complaint: ********

    I am rejecting this response because:

     

    I have called several times both parties and now have sent certified demand letter to ********** and Silverline trailers. Nothing has been corrected and we STILL HAVE NO TAGS OR PROOF OF OWNERSHIP. The trailer was sold THROUGH SLIVERLINE AND THEY ARE RESPONSIBLE FOR PLATES-AS ANY DEALER IN ********- IT IS ILLEGAL TO SELL A VEHICLE FROM A DEALER WITHOUT PLATES. I now have owned this trailer for 3/4 months and CANNOT USE IT AND I AM PAYING EVERY MONTH FOR IT. Fix the problem with tags by Friday, the 23rd of March, 2024 or we will proceed with court proceedings. I want the 3 months I have paid @775 each month given back to me as I have paid for something I cannot legally use.

    Sincerely,

    ***********************

Silverline Trailers is NOT a BBB Accredited Business.

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