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Business Profile

Electrician

Ampco Electric, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive talked to them again and they keep telling me they are waiting for the check to clear. Its been 13 days since it was cashed and my bank says its clear. They are wanting to hold the invoice because I was drastically over changed and they know Im going to put it out for people to see. She told me on the phone if I took my review down Id get my invoice. 

    Business Response

    Date: 08/30/2024

    As I explained to ************************* previously on the phone and in emails. He threatened to cancel the check at time of service to my technician and also ****************************** wife. I let ************************* know that once the bank cleared the check, I would send the invoice. The bank said 15 days from time of deposit which was 8/15/2024. An associate from the bank, *******, confirmed this morning that I had the green light to email the paid invoice to ************************** and I in fact did as I told him previously in emails, this morning. Had ************************** not cussed at and threatened to cancel the check, we wouldn't even be in this position. 

    Business Response

    Date: 08/30/2024

    Business
    Most Recent Message
    Date Sent: 8/30/2024 2:30:57 PM
    As I explained to ************************* previously on the phone and in emails. He threatened to cancel the check at time of service to my technician and also ****************************** wife. I let ************************* know that once the bank cleared the check, I would send the invoice. The bank said 15 days from time of deposit which was 8/15/2024. An associate from the bank, *******, confirmed this morning that I had the green light to email the paid invoice to ************************** and I in fact did as I told him previously in emails, this morning. Had ************************** not cussed at and threatened to cancel the check, we wouldn't even be in this position. 

    Customer Answer

    Date: 09/01/2024

    No one ever said anything about canceling a check. Canceling a $951 check and causing problems with my business was never an option.  If your technicians told you that it was a bald face lie. However thats not my business. All I wanted was an invoice. Ampco treated this like I wanted a paid in full receipt. I guess they assume they are the same. I dont know. But all I wanted was an invoice. So problem solved the hard way I guess. 

Ampco Electric, Inc. is BBB Accredited.

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