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Business Profile

Shed Builder

Ideal Storage Sheds LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shed Builder.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this business about purchasing a building. I paid the down payment which cleared my bank on March 9th. The salesman *** told me it would be expedited because I needed the building for work. It was supposed to be delivered the week of Easter. *** told me they couldnt deliver it because of too much rain the week after Easter. I called the following week and he told me they were finishing the roof and it would be delivered Monday. Since then he does not answer my calls. I called multiple numbers and left messages. I am very upset about this. I am starting to believe I have been scammed since it has been almost 2 Months and I still do not have my building. I have texted, called, sent multiple messages to their website and even left a message with the corporate office and still no response. Please help if you can. Thank you.

    Business Response

    Date: 05/16/2024

    We reached out to ******************* and got their building delivered within a couple days of being contacted by ****. They seemed to be happy and are pleased with our services. Is there anything wise we need to do on our part?

    Business Response

    Date: 05/17/2024

    Business
    Most Recent Message
    Date Sent: 5/16/2024 8:38:37 PM
    We reached out to ******************* and got their building delivered within a couple days of being contacted by ****. They seemed to be happy and are pleased with our services. Is there anything wise we need to do on our part?

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Building was to be repaired and cleaned before delivery. Not done. Building dirty no keys metal roof damaged door lock installed wrong. Has now been 3 weeks since delivery and they refuse to contact me. Salesman ************************* not an honorable person. And I paid cash.

    Business Response

    Date: 04/01/2024

    From: ************************* <***************************************>
    Date: Thu, Mar 28, 2024 at 4:33?PM
    Subject: Re: You have a New Message from BBB Serving Eastern ********, Consumer Complaint #********
    To: Better Business Bureau <************************************>


    Yes this has been addressed and the customer seems happy. 

    Customer Answer

    Date: 04/10/2024

    I have reviewed the business response and accept this resolution. It is a shame it took almost 5 weeks to accomplish this.

Ideal Storage Sheds LLC is NOT a BBB Accredited Business.

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