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Business Profile

Dentist

918 Dentist Of Glenpool

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in for an emergency exam which is advertised as $48 on their website. They then billed my insurance over $100 leaving me responsible for just over $51. I have messaged them 3 different times without a response. Dishonest business practices!

    Business Response

    Date: 01/31/2023

    Business Response /* (1000, 5, 2022/10/13) */ Contact Name and Title: Karla ********, COO Contact Phone: XXXXXXXXXX Contact Email: *****@918dentist.com 918Dentist advertised $48 emergency special is not a dishonest practice, it is caring business practice and the emergency special applies to non-insured patients. Since we are contracted with your insurance company we are required by law to bill the fee dictated by your insurance. According to your insurance policy you still had an unmet deductible of $50 dollars at time of visit. In order to honor the $48 emergency special we would have to not bill your insurance at all. We can retract the claim, refund the insurance and have you self-pay the $48 instead. Please contact me if you would like me to move forward. Consumer Response /* (3000, 7, 2022/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nowhere on the website did it say the $48 emergency exam was for uninsured patients only and I have the screenshots to prove it. At no time did any of the staff inform me that it was for uninsured patients. You can lie without saying a word it's called lies of omission hence the dishonest business practice. I find it funny 918 dentist wouldn't respond to my 3 attempts to correspond with with them by message and text until I filed this complaint. I see 918 Dentist has has since updated their website after me filing this complaint to include the disclaimer that the emergency exam price if for the uninsured only. That is a step in the right direction so more patients won't be mislead. I will be more than happy to pay $48 this is what I've been trying to say since the beginning. Mail me a $48 bill and you will get your payment.

918 Dentist Of Glenpool is NOT a BBB Accredited Business.

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