We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Water Services

Sapulpa Rural Water Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting a formal complaint against Sapulpa Rural Water for its unfair and deceptive billing practices, which I believe could negatively impact many property owners in the area.I currently have an account with Sapulpa Rural Water in my name for property located at ********************, under *********************. However, I was recently informed that they will no longer send me bills, notices, or account information, despite the fact that I remain financially responsible for any unpaid charges left by my tenant.This policy is problematic for the following reasons:1. I am financially liable for unpaid bills, but I am being denied access to account information.2. If the tenant fails to pay, I will be responsible for unexpected debts, yet I will have had no warning or opportunity to address the issue.3. This lacks transparency and unfairly places the burden on landlords while shielding tenants from full accountability.I have contacted Sapulpa Rural Water requesting continued billing statements so that I can monitor the account, but they have refused. I find this practice unethical, misleading, and unfair to consumers.

    Business Response

    Date: 04/04/2025

    Re: 

    Complaint ID 22883199 

    Ladies and Gentlemen: 

    March 3, 2025 

    We are in receipt of your letter dated February 3, 2025, regarding the inquiry of **** ******. Please be advised that the ownership of the property is in question. Attached hereto is a copy of copy of a Contract For Rent To Own recorded in Document No. 2020017899 wherein Bengie ********, the prior owner of captioned property agreed with ****** St. *****, and/or ****** ******* to sell the property in question to them for $17,000.00 payable $400.00 per month. We have been furnished a copy of a Deed from from Bengie ******** to ******* and **** ******, recorded in Document No. 202411991. Also, we have been furnished a copy of Quit Claim Deed recorded in Document No. ********** from ******* ****** and **** ****** to ********** Properties, LLC. Apparently both parties claim to be the owner of this property and ****** St. ***** and/or ****** ******* are the current occupants of the property and are receiving water from Sapulpa Rural Water Company. Thus, Sapulpa Rural Water Company does not know who the true Owner of the property is. 

    However, we will in the future send copies of the water bill to both ********** Properties, LLC and ****** St. ***** until the ownership issue is settled. 

    Very truly yours, 


    Stew Dimid

Sapulpa Rural Water Co is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.