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Business Profile

Auto Distributors

Transmissions Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Distributors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They had my SUV in their shop for transmission work. They had it for a month and could not fix the **** so in order for them to release my car I had to pay for the part they installed. It was $879.17. I ended up taking it to the *** dealership and they confirmed the part they put in did not work and had to reorder and install the exact same part. The *** dealership gave ** the part to prove that. Transmissions Plus now refuses to call us back so we are out of luck and needing help solving this. We need a refund for the part that they installed that did not work. Date was 2/23/2023 Amount $879.17

    Business Response

    Date: 04/13/2023

    we had the vehicle we had one in transmission control module

    the customer we gave him a copy of the receipt we purchased that from. We charged him for the part and the fuel. 

    I gave him a copy of the invoice and part paid for part itself at costs

    Customer Answer

    Date: 04/13/2023

     
    Complaint: ********

    I am rejecting this response because: the part that they put in the car that we were charged for either did not work when they got it or they broke it.  That is not right to charge for a part that did not work and did not fix the car.

    Sincerely,

    ***********************

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