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Business Profile

Auto Repairs

Gerber Collision & Glass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was towed to Gerber Collision on 17 April 2024, after I was involved in a rear-end collision. The representative told me that they couldn't begin work until the 25th of June. As of June 24, 2024, they still have not completed the repairs on my vehicle. They will not return my calls, or tell me what is going on with my vehicle. My insurance company has already paid them for the repairs and my deductible. They have had my vehicle for 69 days and counting. I am a Disabled Veteran and I only have the one vehicle and I refuse to pay for a rental, because of someone else's incompetence. They lied to my adjuster and told him that my vehicle would be done today, June 24th, but when I called this morning I got the run around with another promise to call me back, and that was a lie! I kind feel like it's because I am a Black man, because before he even looked at my vehicle he asked about the insurance check, but USAA had my vehicle towed to the in network facility???? Then he made 2 separate claims for the same accident. One on April 25, 2024, and an adjustment claim on May 20, 2024. They have be paid over $10k, plus my deductible and I still don't have my vehicle!!! This is unacceptable!!!

    Business Response

    Date: 07/10/2024

    Gerber Collision & Glass is aware of the complainants concerns with the delays throughout the repair process and general manager ************** reached out to him via email on 7/9/2024 and asked that he reach back out to us to discuss and we will help in any way we can. The complainant replied back via email and continues to make the situation about race and we do not feel comfortable continuing contact at this time. 

Gerber Collision & Glass is NOT a BBB Accredited Business.

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