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Business Profile

Food Manufacturers

Shawnee Milling Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought 40 lbs of this company's "bens best high protein dog food", and dog refuses to eat it, even when mixed with favorite foods.i contacted company by customer service voice mail and tried a non functioning e mail link.noone has contacted me to discuss resolution.

    Business Response

    Date: 06/27/2024

    This is in response to the current complaint #********. 
    After
    several attempts to contact the customer we were able to finally talk and
    discuss the initial complaint.  He
    allowed that after more observation he believes his dog not eating the food is
    related to a possible medical issue and not the fault of the food.  He is following up with his veterinarian as
    he looks into this further.  From our
    conversation it appeared to me that he might not be able to utilize this
    specific bag of dog food in a timely manner so I suggested that we reimburse
    him for his purchase.  After initially
    refusing he finally allowed me to reimburse him for his purchase.  He was appreciative for the gesture as I was
    for his honesty.  We will consider this
    complaint resolved and close the file.

    Sincerely,

    Brent
    Thompson
    VP, Animal
    Feed Division

    Customer Answer

    Date: 06/27/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    Steve Hodge

Shawnee Milling Co is NOT a BBB Accredited Business.

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