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Business Profile

Motorcycle Dealers

Shawnee Motorsports & Marine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sold me a motorcycle 5 days later brought it back up there because I was having issues with the bike after telling me their service department went through the bike thoroughly and told me to bring it back if I had any problems. Had problems brought it back told me nothing was wrong with it. Went and picked it back up problem happened again took pictures had proof lead me on for a couple weeks then told me they’re not gonna do anything to help me.

    Business Response

    Date: 07/01/2025

    At Shawnee Motorsports, we take great pride in ensuring that all of our pre-owned units are in excellent condition at the time of sale. As demonstrated in the attached repair order, we invested nearly $1,000 to make certain this motorcycle was fully road-ready and safe for its next owner.


    The concern raised by the customer is that he believes the low fuel light activates prematurely. Based on our thorough evaluation, we respectfully disagree. The motorcycle has no mechanical issues, and it performs exactly as it should.
    With decades of combined experience in this industry, I can confidently say it's rare to find a 23-year-old motorcycle that runs as well as this one did when it left our dealership. Our service manager, who brings over 40 years of motorcycle repair expertise, personally rode the bike after the customer returned with this concern. His professional assessment found no faults with the machine.


    For over 18 years, our service department has maintained an outstanding reputation for quality and integrity. While we always strive to satisfy every customer, we understand that sometimes, despite our best efforts, it may not be possible to meet every expectation. In this case, we believe we have done everything reasonably within our power to address Mr. Neighbors' concerns, though it seems we have ultimately been unable to reach a resolution that satisfies him.

Shawnee Motorsports & Marine is NOT a BBB Accredited Business.

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