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Business Profile

Tanning Salons

Glo Tanning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Membership was put on hold online around 12/6/2024 and auto debit of roughly $86.00/month was supposed to have been stopped. It was not. I didnt notice until March. I called and explained the situation and that I should not have been charged for January, February, and March. I cancelled my membership over the phone. When I asked for reimbursement, I was told they would look into it. I was contacted soon after by someone who worked for Glo Tanning (I dont remember her name but she had an Australian accent) who told me she was looking into it and would stay in touch. No one has contacted me since and I was just charged $86.00 for April, even though I cancelled my membership. I havent stepped foot in their facility since the first week of December 2024 and they wont quit charging me.

    Business Response

    Date: 04/11/2025

    ******** ******

    I have communicated with ************************* to issue the full refund of $329.28.  I have also contacted the customer and let them know they would be refunded

Glo Tanning is NOT a BBB Accredited Business.

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