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Business Profile

Telephone System Dealers

Global Mobile Verizon Wireless

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephone System Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 20 of April 2024 I ported out my phone number from my job because I resigned. I took ownership of the phone and my job allowed the porting. One month later I ported the number to my new job and they took ownership of the phone bill, however I was left with a 260$ early contract termination fee from Verizon and a carrier locked phone. After multiple phone calls where I received different versions of why I was liable of the fee, statements that they could not trace the contract with my previous employer and what to do to unlock the phone, I went to a corporate office. There I was told that upon payment of the remaining balance of 371$ the phone would be unlocked. I paid and called technical support and was told that they could not unlock the phone and that the lock was coming from my previous workplace. I contacted my old workplace and they stated no block was requested by them. Now I have a blocked phone and was charged a fee for a contract that I never signed

  • Initial Complaint

    Date:02/04/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I switched from TMobile with the promotion of trading in 2 iphones and receiving 2 new ones. Shipped my devices back same day **** tracking numbers attached) - one was delivered on 11/9 and the other one was on 11/20. I received an email on 11/9 that device was received (attached). I did not receive an email for the second phone but tracking number shows that was also delivered on 11/20. I received an email later on that you didn't receive the phones and promotion was reversed. I contacted your customer service several times - no progress made so far. This is my first and only attempt - I will go to small claims court after this if not resolved.

Global Mobile Verizon Wireless is NOT a BBB Accredited Business.

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