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Business Profile

Variety Store

Atwoods

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Variety Store.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to purchase a firearm on 3/03/23 i put it on layaway. Payed to more payments on it then on the 03/31/23 i went to get my layaway out an they take awhile looking for my layaway an come to find out that they sold my layaway to someone else the day after I purchased it. An I feel like that wasn't right I might be wrong but I think it was because skin color. An to me that was disrespect to do a customer like that. Yes I got my refund back but I Really Really wanted that purchase.

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I March of 2021, I purchased a tiller front line from at Atwoods in Camden, AR. The tiller was started one time and hasn't worked since then. I contacted Atwoods and told them what going on they told me to take it to a shop and let them test it to see if was the battery or motor. After their testing it was determined that I needed a new motor. I called and told them, someone was supposed to be shipping me one but to this day I have not heard from any one. I have contacted Atwoods several times within the year to try to get this issue resolved and they keep tell me that they are going to call me back and no one ever calls, I've spoke to the manager ****** several time as well as a gentlemen who also promised to call me back and he doesn't call back either. This has been going on for over a year and I'm ready to get this resolve. They keep telling me they are going to contact the manufacturer, and I haven't heard from them either. I have been really patient during this situation, but my patients is starting to weigh thin. I would like to receive either a new Tiller or a full refund for this item. This is sad that I had to result in reporting this to the BBB to get some help. i have attached the receipt that shows the price. I really hope you are able to help me resolve this.

    Business Response

    Date: 10/07/2022

    I was the one who took care of ********************! I had been working with him and his Granddaughter to resolve this issue. With correspondence with ***** and ****** the Manufacture was to get in touch with ********************. This took place on 8/1/2022 were we had emails exchange. However no one got in touch with ********************. I spoke with his granddaughter on 9/27/2022 and told her that I would go ahead and replace the tiller for him as an even exchange, he came that day and I replaced ************************ ****** for him. Please let me know ***** is you will need anything else. *************************, Atwoods Assistant Manager *****************

Atwoods is NOT a BBB Accredited Business.

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