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Business Profile

Funeral Related Services

Hillcrest Memory Gardens, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Related Services.

Complaints

This profile includes complaints for Hillcrest Memory Gardens, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hillcrest Memory Gardens, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We buried my mother, ********************************* at this cemetery in August 2022 and paid for everything in full. We even purchased her headstone and till this day it hasnt been done. We attempted to call the office many times and they dont give us a solution. We want my mothers headstone to be done. We also want a monetary compensation for all the wait and inconvenience. We have made several trips to the cemetery in seek of a solution with no help.

      Customer Answer

      Date: 09/10/2024

      I reached out mid July regarding an issue I was having with Hill Crest Memory Gardens (complaint #********). I reached out because my mothers headstone had not been placed since 2022. The owner, Mr. ****** reached out to me last week and he is working on getting this corrected. 

      I am not sure how resolved complaints are recorded, but wanted to communicate with you so that the complaint can be cleared on your end. Mr. ****** was very kind and generous when resolving this claim. 

      Here is more info about the claim. 

      Go to: ***************************************************
      Enter ********************ogsb="rgb(255, 255, 255)" style="background-color: rgb(255, 255, 255); font-size: 16px; font-family: *******, ******, sans-serif;"> 6754542305286


    Hillcrest Memory Gardens, Inc. is NOT a BBB Accredited Business.

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