We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Screen Printing

Trading Post Custom Design & Store, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I left a new (with tags still on it) backpack with *********************** from Trading Post Custom Designs to embroider on 10/02/23 around 11:00 am. I let him know what I wanted on the backpack, where to place the embroidery & what colors. **************** told me that it would be ready in a couple ********** would call me. When I did not receive a call from him by 4:30pm, I called the store. I got a phone machine letting me know that they close at 4 pm on Monday. I left a message letting Dusty know that I called to get information about picking up the bag. I also sent an email to the store to find out what time I could pick the bag up, received an email on 10/3/23 stating my backpack was ready for pickup, I let him know that I would be there to pick it up around 3 pm. I arrived to pick up the backpack only to find the door locked, I called the store & got machine. ***** called right back yo see who had called him, I let him know the I was at his shop & wanted to pick up my bag, he said he had left to pick up his kids & would be right back. I told him to take his time, I would go to store & come back in few minutes. I came back to Trading Post Customs Designs to get my backpack, ***** brought out my bag & said no charge, I asked why? He then showed me the bag & said that his machine burnt the bag. **** he gave it to his assistant to finish & when he got back the bag was ruined. I told he that this was really bad that we would have to order & pay for new ******* started crying. He never offered to replace the bag only to say sorry. I am not requesting that he embroider the new bag only at the very least to pay for the cost of the bag that was ruined, or order another exact bag from same company & have it shipped directly to me. I have more pictures but your app will not let me download. I also tried to send by taking the picture in your ******** would not send that way as well

Trading Post Custom Design & Store, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.