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Business Profile

Car Window Tinting

Don Evans Window Tint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my new car in to have the windows tinted. They broke the door panel on the passenger side. Now they refuse to pay for the repairs to the car.

    Business Response

    Date: 05/20/2025

    On 4/26/2025 we Installed window film on this customers vehicle. He picked his car up, looked it over, and paid for it at 1:59 pm. Our operating hours for Saturdays are 8:00am to 4:00pm. We did not hear from him for the rest of the day. We did not have any communication with him Sunday. No calls, no email. Monday 4/27/2025, at 4:00pm, we received a call from him telling us we damaged his door panel. We told him to bring the car to us so we could take a look at it. He informed us that he lives an hour away and that it would be an inconvenience for him. We told him without seeing it there is not much we can do. He tells us he'll bring it in when he can. A week goes by, and he sends us pictures of the door panel removed from the vehicle. So, instead of bringing the vehicle to us, HE REMOVED THE DOOR PANEL himself from his vehicle before we had a chance to look at it. He calls us a couple days later. We ask him why he didn't inform us until Monday at 4 that there was an issue. His reply was "because some of us have a real ******* ***." I told him I'm trying to resolve this issue, let's keep this professional. I then asked him why he removed the door panel before we could look at it. His response was "because i wasn't going to drive it looking like ****.' We explained to him that there is no way we could have broke the door panel in that location by simply taking it off. From the pictures, it looks like someone pulled excessively hard on the handle used to shut the door. To remove the door panel, all you have to do us remove the clips around the perimeter of the door  We asked him to explain to us, since he is now familiar with the process of removing the door panel how it would be possible to break it in that location by simply removing it and his reply was "because you don't know what the **** *** are doing and were prying on it" At that point i told him there is nothing we can do. You refused to let us look at it, and you have since worked on it yourself.

    Customer Answer

    Date: 05/21/2025



    Complaint: ********
    I am rejecting this response because:

    I did not notice the broken
    panel until I got back home on Saturday after they were closed.  I did
    not try to call Sunday because they were closed, why would I call a
    phone I knew would not be answered. Monday morning I was flying for
    work.  The first opportunity I had, I called ***** at Don Evans to talk
    to him about it.  He did ask I bring in the vehicle to look at.  I told
    him I lived an hour away and worked during the day.  Bringing the car
    back wasn't just inconvenient, but would cost me money due to lost
    income for the time I was not at work.  I was also going to be out of
    town the coming Saturday for work.  But told him I could send pictures
    of the damage.  He give me a number and I texted the pics to him
    immediately.  He then said he would have to talk to his supervisor
    (******) but he wouldn't be in until Friday or Saturday.  He told me he
    thought some screws fell out and didn't know if they could do anything. 
    When I got back into town, I decided to remove the door panel to see
    what was broken and if in fact it was screws.  After removing the panel
    there were several areas that were just broken.  I took pictures of this
    and sent them to the number ***** had provided and said it was in fact broken.  I received no response to this. 
    The next Saturday I called to ask about what the resolution was.  ******
    starts off the conversation with "you are not going to like this but we
    aren't going to do anything about this".  Then says since I called at
    4pm Monday and not 8am that means they didn't do it. There was no effort or intention
    to resolve this by them.  They had already decided to deny the problem
    and refuse to stand behind their work.  The area broken is a trim panel,
    not the door handle.  There are bolts that hold the panel on, not just
    clips around the perimeter.  This is the reason they broke it the first
    time.

Don Evans Window Tint is NOT a BBB Accredited Business.

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