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Business Profile

New Car Dealers

Tommy Nix Auto Group, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car in to get fixed and they never fixed it. Took me awhile to find someone to look into it. The never checked the rotors and Breaks and my car almost caught fire when test driving the vehicle. Had over 2 gallons of oil in it. Where the air filter is supposed to be they took it out and stuffed napkins in there. The oil filter was so hard to get off that the mechanic almost broke his tool.

    Business Response

    Date: 03/12/2025

    After looking into this, we do not see that she has ever had a vehicle in our shop. If the vehicle was checked in under a different name and she can provide that, and the vin number, we would be happy to look into this further. Thank you.

  • Initial Complaint

    Date:10/17/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Put my truck 2005 2500 Ram in shop on or around 12-10-21 . Was told we had to order part after 6 months .I have talked to them over and over paid what bills I thought and now On 10-14-22 set up tow truck due to still not running. Was told we had a bill of $422.00 asked to pay 150 now and rest on 10-21-22 due to being broke. We were told that wasn't possible. How do you hold my vehicle ransom that is worth 15,000 for a debt of 400? If this is legal everyone ruling over the law should hang head in shame! I've made good money for my position in life we all deserve respect. Inflation at 8% is this legal?

    Business Response

    Date: 01/11/2023

    Business Response /* (1000, 8, 2022/10/28) */ The customer authorized the work being done, then said she had a shop that could do it for less. She said this after the work has already been completed. No payment arrangements were set up ahead of time.

Tommy Nix Auto Group, LLC is BBB Accredited.

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