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Business Profile

Towing Company

Robbins Wrecker Service
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The problem is they hired a new tow truck driver and he hooked onto my car never put it in neutral, broke my driveshaft, and the owners of towing company did not want to make it right by paying for damages, and they need to fire the tow truck driver

    Business Response

    Date: 01/04/2023

    Business Response /* (1000, 5, 2022/09/29) */ The claim has already been investigated by AAA and the damage done was not caused by our tow truck driver, it was CV axle which was due to lack of maintenance. Also, the husband informed my driver that there was trick to put the vehicle into neutral and the owner of the vehicle was the one who did put the car in neutral. Funny thing is the after this complaint, they still called us for service. A tow truck or the driver does not wear a CV axle out by rolling the vehicle 10-15 feet on the bed. Consumer Response /* (3000, 7, 2022/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was the tow truck driver fault and I did maintenance on the car the only good tow truck driver they have is turtle , he drives orange tow truck , and as far as me calling them for tows nope I called and told aaa that I don't want them to call Morgan's towing there the only company I use for towing robins wrecker ruins cars , and there tow truck driver did leave it in park and broke my drive shaft period

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