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Business Profile

Ammunition Supplies

Dong's Guns, Ammo, and Reloading

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Poor customer service, I received assistance from one of the sales representatives, I was very thorough with the explanation of what items I needed prior to purchasing, purchased a stock for my AR15 Pistol, and a lot of ammunition, I get home and the stock wasnt the correct one for my firearm, I called prior to going back, and was told I could return it if the package wasnt opened. I return to the store, was denied the return because I opened the package. I assumed the item I bought was correct since a gun professional assisted me. The stock was wrong not because I purchased on my own assumption, I was assisted by Dongs Professional and denied a return based on their mistake, I spent $300 on ammunition, Charge Handle and a stock I cant use, expecting businesses and people to do the right thing doesnt exist, companies morals and respect and dignity lies on the bottom line, $40 return wouldnt have hurt the company its the principle of Dongs not giving two Fs about those who support them.

  • Initial Complaint

    Date:09/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a pistol. Wrong item.After layaway and two purchases, one was supposed to be shipped to az, no show, bought a second. Layaway, shipped to az after purchase, it came but wrong item. No real resolution to fix it, shipping back and forth would have cost an extra $100..Tried to ******** me on the phone. I double checked receipt and the item received didn't match the ticket. Wrong item.******* trying to be funny.

    Customer Answer

    Date: 01/25/2024

    The company sells an item but they ship entirely different things than what you buy they should beat up incorrect items refuse to accept responsibility Makes sarcastic comments to customers One lie after another They circulate false information about other people use this as a distraction to place blame on others for their mistakes Psychological manipulation, try to brainwash people over the counter. The psychological attacks are done on purpose they rehearse it laugh about it and circulate people's names resulting in robbery and theft

    Customer Answer

    Date: 03/23/2024

    What additional info do I need to send

Dong's Guns, Ammo, and Reloading is NOT a BBB Accredited Business.

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