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Business Profile

Ammunition & Weapons

Green Country Ammunition, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition & Weapons.

Complaints

This profile includes complaints for Green Country Ammunition, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Green Country Ammunition, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/06/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on 10/19/24. *** indicating they received package. Then a few days later they said they need the seller to confirm they dropped it off. I email customer service at ******************** *********** on 10/29/24. Telling them *** has questions for them. No response. I emailed again on 11/01/24. No response. Emailed again on 11/04/24. No response. Called their phone number. Voice message says to send email. Will often respond in minutes. And if not. They all ways respond in 24 hours. Cannot leave a voicemail. Call my credit card company and file a dispute.

      Business Response

      Date: 02/26/2025

      I can see the package was never delivered. I also see the customer made a chargeback. 

      Looked in our email folders and do not see his email, but it's very likely his message went to junk, and we have a 60 day retention policy.

      So it seems that the incident is closed. 

      Pass along our apologies to the customer. 

       

      -JWS

    • Initial Complaint

      Date:01/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on 8/21/23 for ****** 30 CAL 175GR MATCHKING BULLETS PULLED FROM MATCH AMMUNITION from Green Country Ammo. In their webpage they indicated that it was "shipping included". and noticed after that I was charged shipping. I reached out to the company and received a reply stating that it was their partner *** that was charging for their cost, and that they will not be able to reimburse for the charges. I have made at least 3-4 previous orders from them and they will not credit or reimburse for these charges as they state that it *** that is responsible for making the charges. I have attached a screenshot of the page and an image of an invoice for an order placed with them to you.

      Business Response

      Date: 06/11/2024

      Not sure what the issue was with the order, but he's been credited $63 for shipping. 

      His account at *********************************************************** will show the credit when he logs in.

      JWS

    • Initial Complaint

      Date:11/13/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/28/23 Order # ***** Paid ****** 250 rounds 300blk ammo bulk bag The received order was short. Contacted them multiple times they would not even reply.

      Business Response

      Date: 06/11/2024

      Unfortunately, we don't know how many rounds this customer is missing as there is incomplete information on the BBB complaint form. 

      Would be very interested to know how many rounds were missing as the package shows delivered. ** do have a damage report from UPS.

      I don't remember this complaint, and neither does other customer service reps. ** never received an email from the customer, and do not see it when conducting a search in the "sales" inbox. This is about the same time we had malware emails from someone that flooded our inbox. 

      Still interested in working with the customer. 

      He's welcome to email me directly at *******************************************************.

       

      JWS

      Customer Answer

      Date: 06/12/2024

       

      They so they didn't have a total of how many rounds were missing. I provided them with that. They said they didn't have a shipping error message The package had not been broken open. The box was in good shape and closed. The photo of the email shows my reply

      Customer Answer

      Date: 06/12/2024

      I have reviewed the business response and accept this resolution. 

    Green Country Ammunition, LLC is NOT a BBB Accredited Business.

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