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Business Profile

Auto Customizations

12 Volt Solutions, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered their product. I needed resolution on an install issue. No one answers the listed phone number. No one responded back on messenger. Recieved an email to order a programmer, I did so waiting for tech support to respond, no show on the day scheduled.

    Customer Answer

    Date: 01/27/2025

    The company offered a refund today.

     

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 16, 2024 I purchased a plug and play remote starter for my 2024 Ram 3500 truck - order number ******. The website requires the vehicle information before purchasing, so that the correct part can be supplied. The immediate order confirmation e-mail indicated the part was for a Ram 1500. I immediately sent a message disputing the model of the truck, so that the order could be processed correctly. My e-mail was replied to with an automated message that i would be in the queue. My order shipped promptly, however the order invoice indicates that the part is for a 2019 - 2023 Ram 1500, which is not my truck. I have e-mailed them asking for compatibility confirmation, as well as calling, which there is no option to leave a message and no one answers the phone. After seeing many similar complaints about customer service, I do not want to ship the part back in the hopes of getting a refund without confirmation that a refund will occur. I have since scheduled a remote start installation elsewhere, and am seeking a full refund of $565.49, which is my purchase price plus shipping. I do not want to incur any return shipping or restocking fees.

    Customer Answer

    Date: 02/02/2025

    They have contacted me by email.Want me to send back equipment.Then will issue a refund.Hesitant to do that, have seen on other reviews that becomes a struggle with them.

  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a kit from this company in early December. It was delivered December 16 and given as a Christmas gift the purchase email ****************** This item did not come with install instructions as you were to login with your account information on their website and get instructions and videos. attempted to do so, however, there are no videos or instructions provided. Tried logging in with other email addresses to create accounts in order tosimply contact customer service and get information. We sent several emails since December 25, 2024 trying to get information. Nothing has been received. We have also attempted to call the number provided on the website and there is no answer just answering service asking us to call back or email. This is very frustrating. Only part of the kit works if we are unable to use the second part of it wed like our money back although with all of these issues, they should be refunding us completely. This is so frustrating as it was a gift and a very expensive one. Without anyone contacting us back, we have to reach out to them in this manner, hoping to get some sort of response.

    Business Response

    Date: 01/21/2025

    We have been very busy and trying to get caught up with everything. I apologize nobody has responded to your email yet. I will find your email and respond to help you out with the product. 

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Returned my order, sent back to company after not even taking the item out of the box, perfect condition. They received it/signed for it, and no communication since. They have made no effort to initiate a refund, which is theft/fraud.

    Business Response

    Date: 01/15/2025

    Customer bought the wrong kit on accident and sent it back for a refund. We have issued the refund to the customer already. 

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered their product for a Christmas present. I spent around $500 on their remote started for my 2019 jeep wrangler. I got the product at the beginning of December. As they are only open Monday through Friday and final installation requires you to call them I waited until I was off during the week of Christmas to install. I have been trying to contact them since Monday December 23. I realize that is a holiday week so I contacted them by their email as well. I had gotten back an automated message with a ticket number and I received another automated message on December 26 stating response delay. Their contact number never gave any holiday hours it only tells you that if your calling during business hours that everyone is busy and call back another time. I have called at different times and almost daily since the 23 of December. I cannot finalize installation without them so I have a product that is useless to me. I feel as though I have given ample time past the holiday to either get someone on the phone or for them to reply to my ticket. Also the email response say specifically not to send in multiple emails as it will create another ticket number so I have only emailed once.

  • Initial Complaint

    Date:01/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this remote starter for my wifes car and when installing it there was a whole step missing in order for it to be installed. I have reached out to them multiple times first just to help with the missing step but at this point I want a refund as it has been over 2 weeks and all I have gotten is promised phone calls that never happen or text messages and emails saying I have been moved up to priority yet still no one has contacted me!

    Business Response

    Date: 01/15/2025

    We have reached out to the customer and they have decided to send the product back for a refund. We sent a return label and he is sending the kit back and will receive a refund for the product. 

  • Initial Complaint

    Date:01/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a product from this company that does not work, and is faulty. Have attempted to contact company for their advertised technical support. Company will not reply. Attempted to contact company for refund. Company will not reply.

    Business Response

    Date: 01/25/2025

    I have emailed the customer a return label and asked that he send it back for a refund. We have not received anything back from the customer and the tracking number for the return label shows no movement.

    Customer Answer

    Date: 01/31/2025

    I am rejecting this response because:

    Defective product shipped back. Tracking shows received. Awaiting refund.

  • Initial Complaint

    Date:01/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After ordering remote start it had went on 2 weeks with no shipping information when I paid for express shipping , sent email after email and no response, finally got product and installation instructions are NOT included, just a link to watch videos, videos offer no help on installation, they just say we are sorry for any inconvenience and are working on the videos please call customer support for help on installation. The remote start does not work on my vehicle and I have sent emails and have called number provided for 3 straight days and no answer or response on emails. At this point I do not want help on the product, I just want a refund because if it happened to work with help from a technician and something else goes wrong there will be no support.

    Customer Answer

    Date: 01/25/2025

    Hello, 

    This was resolved and the company refunded me my money

  • Initial Complaint

    Date:12/23/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a remote starter that this company specializes in. After a week I havent received an update on my order shipping. Multiple attempts calling and messaging with no answer. Seeing multiple customers who cannot get in contact with the company about their orders being shipped. Owners is posting to business and personal social media account but avoiding answering questions specific to shipping.

    Customer Answer

    Date: 12/23/2024

    This was resolved last week.  Can we please close the complaint?

     

    thank you

  • Initial Complaint

    Date:11/30/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/15/23 ordered plug and play system for 2011 tacoma order#****** Paid $292 total ($262.50 for unit, $19 for shipping protection, $10.50 for shipping)Had issues with install of unit, sent back and requested a refund 11/21/23 Refunded $262.50 for unit, not refunded for the optional cart add on of $19 11/28/23 Looked at website and shipping protection is a cart add on that is not listed as non-refundable on the website Contacted support about not being refunded for shipping protection which is different from the actual shipping cost I was told it is non-refundable just as shipping is non-refundable Shipping protection = if unit is lost in mail, a replacement is sent. I didn't use this service as nothing was lost Business has refused to remedy the refund of the shipping protection as it is non-refundable by policy but that is not what the site says. They state shipping is non-refundable, not shipping protection. There is nothing in their policies that states shipping protection is non-refundable.I told this to 12 volt and only got a sorry and I'll let management know answer. I also got a poor explanation of how a cart add on for shipping protection is the same as a non-refundable shipping fee.

    Business Response

    Date: 12/06/2023

    I have refunded the $19 shipping protection back to the card on file.   While it is the company policy that this is non refundable on a shipment that has been sent out we have made an exception to resolve this issue.   The shipping protection is designed to cover the original shipment delivery and replace a package that is lost in transit.  

    Customer Answer

    Date: 12/15/2023

    I have reviewed the business response and accept this resolution.  However, I have not seen the refund reflected back on my card yet.

    Customer Answer

    Date: 01/18/2024

    On 12/6/23 I was contacted by 12 Volt Solutions through your portal and they said they refunded my card the $19 shipping protection fee.  I accepted their action on 12/16/23 even though the charge was not reflected on my card yet.  Their website says refunds can take 4-5 weeks to appear.  It has been 6 weeks and I still do not have my refund.  I would like them to honor what they said or have my complaint against their business reinstated.  

    Business Response

    Date: 01/23/2024

    We did attempt to refund the $19 as agreed on Dec 6th but the consumer's financial institution didn't accept the refund (as indicated on the attachment) we have processed it again and it has been refunded to the consumer as agreed.

    Customer Answer

    Date: 01/23/2024

    I have reviewed the business response and accept this resolution. The refund has processed on my card.

12 Volt Solutions, LLC is NOT a BBB Accredited Business.

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