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Business Profile

Auto Detailing

Marcus James Auto Detail

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my car detailed on May 3rd, 2024. The problem is that he caused a short in my drivers side electrical panel due to excess moisture while cleaning. I told him immediately upon receiving my car that something was wrong. He tried to claim it was like that when I dropped it off (even though I have video proof that it wasnt). He stopped responding to my messages when I was trying to reach an amicable solution since he caused the damage to my vehicle. Very unprofessional.

    Business Response

    Date: 05/24/2024


    ********************** was an hour late upon arrival to her appointment. The expectations of the detail were reviewed. She stated that her main concern was a foul odor coming from the trunk area, which was properly addressed. Once the detail was complete, she received before and after pics letting her know the service was complete. 


    Upon her arrival, we proceeded to look over the detail, which she was happy with. However, after I explained to her why I could not re install her car seats, she became unpleasant. The vehicle was in complete working order before and after the detail process was complete. 


    She reached out stating her window wouldnt roll down, and after asking for a statement from a shop, none was provided. Just a request for a refund. 

    Business Response

    Date: 05/24/2024

    Business
    Most Recent Message
    Date Sent: 5/24/2024 5:38:56 PM

    ********************** was an hour late upon arrival to her appointment. The expectations of the detail were reviewed. She stated that her main concern was a foul odor coming from the trunk area, which was properly addressed. Once the detail was complete, she received before and after pics letting her know the service was complete. 


    Upon her arrival, we proceeded to look over the detail, which she was happy with. However, after I explained to her why I could not re install her car seats, she became unpleasant. The vehicle was in complete working order before and after the detail process was complete. 


    She reached out stating her window wouldnt roll down, and after asking for a statement from a shop, none was provided. Just a request for a refund. 

     

    Customer Answer

    Date: 05/24/2024

    I am rejecting this response because: 

    He is not being honest. I was never asked to provide documentation from the dealership.
    I reached out several times via phone call and text after the car was repaired  and did not receive a call back nor a text message response.
    I have and can provide the repair bill from the dealership, the cost to fix the damage was over $200.

Marcus James Auto Detail is NOT a BBB Accredited Business.

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