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Business Profile

Auto Repairs

Christian Brothers Automotive

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took car to Christian ***** Invoice #*****, and #*****. Oct. 19 2024.Diag. replaced spark plugs Replace coolant pump. Lower control arm. Fuel inj. cleaning Total $3,510.71.Picked up10/30/23, a few days same problems, returned11/13/23. Replace (oil/air separator), (VVT SOLENOID) 12/06/23 Total $3,086.26. Roadvantage said they were overcharging. Recheck invoice, $2,892.49. Spark plugs foiled by leak they missed. A few days engine light on, noises I had never hear running bad!02/22/24 Took to ******'s ran diag. said every sensor ***** ***** put in did not work.Audi replaced spark plugs,Fuel inj. leaking, wiring has been damaged by prev. shop repair. Also Purge Valve, and Left control arm with ball joint. Had them do repair as I did not trust CBA to touch it. Also, Audi said it could lose control at anytime due to prev. damage,zip ties had been used . Total $5,093.37. would like this ti be reimbursed by Christian ***** Auto.Christian Bro.had complained about the warrant *** not wanting to pay. I was told warranty approved all necessary repairs.Someone at Christian ***** knew they had damaged it, and tried to cover it up. This could have cost someone their life! 3/22/2024 Took to I-CARE BODY WORKS Under cover dragging due to screws being stripped out and missing. **** called Christian ***** they told him they did'nt have any knowledge of working on it. Total $721.71. I have attached copies of invoices from Christian Bro. and Audi. Hopefully, they will go thru. Also, they may have put it under ****** name my deceased husband, but ***************. knew this and I signed all the payments. Not familiar with computers, maybe I should do this by mail. Sincerely , ***********************

    Business Response

    Date: 05/22/2024

    We disagree.  The customer has an extended warranty that paid for most of the ticket.  We did what was needed.  I'll respond with additional information soon.

    -*********************

    Owner

Christian Brothers Automotive is NOT a BBB Accredited Business.

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