Complaints

This profile includes complaints for SilverStar Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SilverStar Automotive

  4520 W 57th St Tulsa, OK 74107

  
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  SilverStar Automotive

  2048 E 133rd Ct Bixby, OK 74008

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 85 ***** blazer to ***** to have my back window fixed so it would go up and down , in stall a DAKOTA instrument cluster withe the blinkers in the factory dash spot install a retro radio and speakers and a 2in lift kit. 4x4 wheel hubs and tie rods, he told me it would be $7500.00 i said ok and i said ok hed asked for $2500.00 to start then about a year later he needed another $4000.00 so it should have left my balance at $1000.00 instead it was about another $4000.00 i asked him if everything checked out ok and he had before said the transmission was not shifting right i told him i just had the transmission rebuilt just before i had it delivered to him on a wrecker and it drove fine before i took it to him , he said when i picked it up it was working good now as i was driving it home when i would go up a incline it would loose power and when i pressed the gas it would sputter , i took it back to ***** and he had over another year complaining he could not properly diagnose it because the transmission was out it would not shift into some of the gears abd he said there was metal in the pan, i told him he has had it so long that now the warranty was up, he said he would get another transmission, rather than leave it at *****"s for who knows how many more years he would keep it .. i had it towed back to the transmission place to have them fix it and they said someone had adjusted the TV cable and caused the problem with the transmission and cost me another $3800.00 plus and it was someone at *****'s that when they put the new CAM in and were adjusting the timing and carburetor also adjusted the TV cable , i have asked ***** for a list of repairs and what all was fixed or replaced on my Blazer he keeps telling me he will get me and i have asked him twiced already now and yet to get a list of repairs he claims he did, i took it to another shop after i got my transmission rebuilt for thr 2nd time and thet and replacing the TIE ROD ENDS that i was told

  Business Response

  Date: 06/02/2024

  Good Afternoon.  Let me start by saying that *** and I had a good relationship before this and I want to address his concerns. The vehicle was brought to us on or around April 13, 2022.  *** picked up the vehicle on or around1/04/2023. I do have a text time line on communications.  When the blazer was brought to us for the initial repairs, *** and I discussed what he wanted completed.  At this time, I had 6 technicians and 2 service advisors working for me. As of May 23 2023 I am now back to myself and my fiance.  There are no employees any longer. Back to the original time it was brought to us. When doing "project vehicles" they are not done with the same urgency that day to day required vehicles are repaired.  I definitely let *** know this, and at the time he was fine with that and understood.  We did install the dakota digital dash, and apparently I do not remember our conversation as to where he wanted the turn signal indicators.  We installed them to function with the new dakota dash.  But when he returned months after he picked up his vehicle he did inform me of this, I offered to place them in the location he requested.  I was going to but he did take the vehicle to the transmission repair facility.  *** and I communicated when we first received the vehicle.  I informed him that the transmission was not correct.  He did not agree with me.  We had no final drive.  Also when going into passing gear, the transmission slipped badly.  This was all before we even did any repairs or upgrades to the vehicle on the initial visit. So basically it would be the same feeling as a vehicle with a manual transmission that you did not downshift.  The vehicle would not shift up and would cause a significant lack of power and when the RPM's went low enough, the vehicle would sputter badly.  I had diagnosed his vehicle and informed him that we would have to repair the transmission before proceeding any further. I did remove the transmission pan and inspect.  The pan had significant metal from internal transmission damage. As for "we adjusted the TV cable, that is not true.  When I had one of my technicians perform the repair, I was there when he removed the brackets off the carburetor.  The TV cable never left the bracket.  We placed it to the side.  Which means we did NOT adjust the cable.  *** had the full invoice of the repairs that were performed.  Also when he did pay for the items, there was not a comment made or question about the total. He was in agreement. As for the tie rods, we did replace them.  Its on the invoice that *** has.  I do understand his frustration.  I did want to take care of his complaints but was not allowed to.  I know the time line was not to his liking.  But as I said, I am an individual repair facility now.  I stay extremely busy.  Normally about ***** vehicles consistently.  I do inform all of my clients this, plus *** knows this.  I was working on his blazer as time permitted.  I hope this answers this complaint.  If a copy of the invoice is needed, I am more than happy to provide it.  As for a refund, I don't do that.  The repairs were made.  Multiple labor hours were performed.  Multiple parts were installed.  As for issues, it is my responsibility to address them, if permitted.  In this case, this didn't happen because of the time line.

   

  *****

  Customer Answer

  Date: 06/05/2024

  I am rejecting this response because :   I have text that ***** said one thing and then said another and I was not told why it cost over $3000.00 more than what he told me also the tie rods were not replaced I had another auto repair place look at it and they said the tie rod ends were wore out and needed replaced.  

  Business Response

  Date: 06/05/2024

  I'm sorry that I can't take the word of another repair facility about the tie rods. That should have been addressed with us or at least let us know what another facility said and let us verify. As for all the communications, there were text messages and multiple verbal communications on the depth of all the items done on the blazer. Again, If *** had an issue with the price, why did he not bring it up when he paid the invoice. That's when the issue of concern would have been mentioned, and nothing was said. I want the relationship to be a good one like it was. 

  Customer Answer

  Date: 06/05/2024

  *****'s is a auto repair place and you would think if the transmission was not shifting right he would have quit driving it it had a full tank of gas and when I picked it up it only had less than 1/4 of a tank of gas and when I  picked it up the first time ***** said it was shifting ok when I picked it up and I have a text from ***** saying everything checked out and was good to go and if we need to go to court than I am ready to go get this settled in court.. I have proof the tie rods were not replaced the Dakota dash was not installed right or the radio and when I picked it up from the transmission place it was all apart  

  Customer Answer

  Date: 06/05/2024

  I am rejecting this response because:   when I picked it up and paid I asked the girl working behind the counter why was it so much more than what I was quoted and she said they had to do a lot of work on it ,that's all she would say. And after ***** having it for almost 2yrs more I didn't want to leave it any longer like I said we can let a judge decide on it

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had my vehicle towed to this business 6-10-2022. Put down $5000.00 for engine rebuild. Went out of town. Came home on 8-10-2022 was told it was in the works and almost done. Put another $5000 down. Since then he has stopped working on vehicle and says they don't have time to get me an itemized list with prices of any work done. It's has been 13 months and he refuses to give me any info.

  Business Response

  Date: 08/02/2023

  This is not completely factual.  I have been in contact with **** ****** numerous times. **** has stopped in to my repair facility numerous times as well.   All clients that we build engines on are told up front that we will have the vehicle a minimum of 2 years because I am a single operation and stay extremely busy.  He has put two separate payments of $5000 down.  The engine has been out of the vehicle and dis-assembled and is at the machine shop.  I never have given any clients a completion date when it comes to engine rebuilds.  Its impossible due to parts availability, machine shop back log and my work load.  I am shocked to even see this complaint.  **** and I just talked on Thursday July 27th 2023 about his vehicle and actually had a nice talk about general things and politics.  I know he wants to move to Texas.  I understand.  I am NOT refusing to work on his vehicle at all.  Have never said that nor would I.  There has been significant time placed into this vehicle.  His glass is repaired.  Machine work is done.  As for the itemized list, I will send an actual email this time instead of talking with him about it.  I will have that to him by Monday August 7 2023.  I have been very transparent about the entire process.  I have multiple vehicles here for the same type of work and they are all aware of the time it takes and no promise times have been made. 

   

  Thank you

  Ernest Steagall

  Business Response

  Date: 08/03/2023

  When **** came in and I explained to him minimum of two years he said that was fine because he was in no hurry. I thoroughly discussed it with him.  The entire time and all the discussions we had were pleasant. I am going to get the vehicle finished. I will expedite as much as I can. I have vehicles with engine builds that have been here longer than his that have to come first plus all the standard business. I guess to reiterate, we had communication on time frames. He definitely said there was no hurry and he understood. I truly don't know what's happened for this to be an issue besides the fact that he wants to move to Texas. 

  Customer Answer

  Date: 08/07/2023

  I am rejecting this response because:   Not once has Ernie ever told me two years. Up until January, 2023 he made it sound like things where moving along. If he had told me two year back log. Then why did he dismantle my Dodge so fast. This is a scam he is perpetrating on me to get my money and vehicle. He also needs to pay interest on the $10,000 that he has had for 14 months.