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Business Profile

Bank

BOKF, N.A.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for BOKF, N.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BOKF, N.A. has 85 locations, listed below.

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    Customer Complaints Summary

    • 32 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father banked with Bank of Oklahoma he recently passed. He had no estate no property no wife just one child myself. There is no heir but myself with a will. They do not recognize ***** that state the person is in charge of financial. They are making me get a probate attorney just to get the money that's left in the bank. There is no need for probate for just a bank account. That would cost thousands just to get what little left in his account. My husband did not have to go through this when his mother passed away with her bank. Be aware of this bank so you do not go through what I have been through during my time of grieving.

      Customer Answer

      Date: 01/05/2024

      I filed a complaint but got a response back today from Bank of Oklahoma. I can close the complaint.

      K ******

    • Initial Complaint

      Date:11/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      since August 2021 I have been trying to get a disbursement of funds from a retirement account that was opened with them on behalf of my former employer. For over a year they have always conveniently never gotten any of my paperwork. I have mailed it and faxed it since this is the ONLY way they will accept the information. Both ways they have never gotten it and I have even certified mailed it as they have said it should be done. I have been told I would get call backs from employees and managers to help me take care of this with NO response. I am now being told all of my funds will be taken by next month if I do not take care of this. I called today and was ever so rudely told by Karen the same thing as always and she wouldn't allow me to speak with a manager or anyone else who would actually help. I am just needing to get this account handled quickly and efficiently.

      Business Response

      Date: 02/23/2023

      Business Response /* (1000, 5, 2022/12/02) */
      Please see attachment for resolution. Thank you

    • Initial Complaint

      Date:11/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a credit card with bestbuy managed buy city Bnak and upon cancellation of the service they are intentend to refund me with an amount of $61 since september 2022 and until now I never received any check, I called customer service about 2 time and each they said the request has been made and check will arrive and I got nothing, today on november 9 I called again and spoke to supervisor Michelle who stated no check was issued and she will request it again that I should get it buy next week, I been hearing the same information since September and I need somdone to step in please

      Business Response

      Date: 02/01/2023

      Business Response /* (1000, 5, 2022/11/13) */
      Details in complaint reference City Bank, based on the information provided this individual does not have an account with BOK Financial.

      If complaint is related to BOK Financial, please provide more details in order to help locate client in servicing system.

    • Initial Complaint

      Date:09/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 28, 2022, I made an ATM withdrawal of 1000 Mexican pesos and was charged another 174 Mexican pesos in fees for a total transaction of 1174 Mexican pesos. I approved this transaction and received the 1000 Mexican pesos in cash from the ATM machine at the BBVA bank in Cozumel, Mexico, ******** ***** ***, ** ******* *** *** ******* XXXXX San Miguel de Cozumel, Q.R., Mexico. On July 29, 2022, after returning to my home in Albuquerque, NM, I discovered that the Bank of Albuquerque had withdrawn 1,174.00 U.S. dollars. I contacted Bank of Albuquerque immediately on July 29, 2022, about the error and was advised to file a fraud dispute, which I did. This dispute was denied supposedly because I had used my PIN to approve the transaction. This was never a question of whether my PIN was used. I contacted Ismael Reyes at the 4901 Central Ave. Bank of Albuquerque location and he said he would escalate the issue. I waited three weeks and there was still no resolution, even after he escalated to his supervisor who never followed up with me. I contacted the Bank of Albuquerque ExpressBank and was advised by a manager named Jen that my only option was to file a short dispense dispute, which I did. On September 19, 2022, I called ExpressBank to get an update on the second dispute process and was told that this second dispute had also been denied. I was provided a copy of a document from BBVA in Mexico showing that the transaction was as I had said, 1000 Mexican pesos, plus 174 Mexican pesos in fees. However, because the Mexican banking system uses the dollar sign to indicate Mexican pesos, and USD to indicate U.S. dollars, the Bank of Albuquerque staff said that I had received dollars and not pesos and told me there was nothing that they could do to rectify the situation. I explained this repeatedly to them that Mexico uses the dollar sign to indicate Mexican pesos, not U.S. dollars, but this information was ignored and I was told there was "nothing else they could do."

      Business Response

      Date: 01/24/2023

      Business Response /* (1000, 8, 2022/10/07) */
      Please see attachment for resolution. Thank you


      Consumer Response /* (3000, 10, 2022/10/14) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The Bank of Albuquerque's response to my complaint does not resolve my dispute. Their evidence is faulty and they have not addressed my concerns or returned the funds that were debited from my account in error. Please see the attached Response Letter ********** BBVA ATM Error.pdf.


      Business Response /* (1000, 16, 2022/11/05) */
      Sent client rebuttal response on 11/4/2022. See attachment. Thank you


      Consumer Response /* (3000, 21, 2022/11/08) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I do not accept the response from BOKF. They provide no documentation for their claims. They do not contradict any of my documents or information. They insist on reading Mexican banking documents incorrectly. See attachments for details.


      Business Response /* (4000, 25, 2022/11/18) */
      ***Document Attached***
      Please see attached for response.


      Consumer Response /* (2000, 28, 2022/11/18) */
      After over 100 days, countless hours and multiple complaints, letters, and a presentation of evidence that I never should have had to present, BOKF finally admitted that an error had taken place and returned my money. While I am glad to have resolved this dispute, I will say that it was outrageous the length to which I had to go to get my money back. I closed my account and will never do business with Bank of Albuquerque again, nor will I ever recommend them.

    • Initial Complaint

      Date:08/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was closed due to an error that their on banker made , I provided proof of my account and they still closed my account. Very ridiculous

      Business Response

      Date: 12/02/2022

      Business Response /* (1000, 5, 2022/08/26) */
      Please see attached for resolution. Thank you


      Consumer Response /* (3000, 7, 2022/08/30) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      This is not true , while on the phone with Bok i offered to call my bank while one the phone alto verify and that option was shut down . I would like the calls to be pulled and reviewed. Also I sent the screenshot of the BoK depositing money into my account . What is being said in this letter is not true .


      Business Response /* (4000, 9, 2022/09/07) */
      Please see response. Thank you!

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around June 9, 2022, I submitted paperwork from a Government Program, SAFHR, to BOK Financial, Loss Mitigation Department, for assistance with mortgage arrearage due to Covid-19. I was pre-approved by SAFHR for the program. The amount of arrearage with BOK Financial before modification of my loan in May 2022 was $35,310.75, along with current arrearage of $3,974.39. SAFHR is approving up to $50,000 and to adjust my loan with BOK Financial back to previous agreement of my loan, the modification will add twenty more years to my loan. Presently, after several attempts of contacting BOK Financial regarding the status of the process, they call the program HAF, a different name for the Government Program, SAFHR, also in which, the account would be put in a tag folder to prevent the loan from going to foreclosure and arrearage would be paid. According to SAFHR, the process would take up to two weeks to complete, but BOK Financial has extended that process longer than anticipated. I want to keep my home and BOK Financial has pushed the documents to the side, therefore, I am asking BBB to investigate my complaint and help the process to move forward. My account number with BOK Financial is XXXXXXXXXX. I would really appreciate your assistance in this matter. Thank you.

      Business Response

      Date: 12/01/2022

      Business Response /* (1000, 8, 2022/09/02) */
      Please see attached resolution. Thank you.

    • Initial Complaint

      Date:08/03/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mortgage is through BOK. This year I've paid over 100,000 toward payoff. My farm was burned down on May 23rd, and it was obvious arson. My animals were poisoned, some died, & some were killed by other means. I've been struggling w/my insurance co. Farm Bureau & need to put a complaint on them as well as it ties into this complaint. I was out of town the day of the fire & had a break in 2 days before. I asked the police to stop through & check my place randomly. They did & were able to save my barn & my guest house. They still say they need to "rule me out" & won't pay anything & I've been living in a hotel since then. They won't respond to any requests for help from me. F.Bureau stated they still send the mortgage co. payoff. I owed 38K. I spent 180k cash on upgrades in last 12 mos. FBureau stated to me they couldn't get BOK to give them the payoff. So, I sent them my usual payment on June 1st, 1400 payment, plus 500$ principal and 50 per week. Time passed and they said still not getting pay off. I offered to get it. Tracy Campbell from FBureau said "ok" and I did. She stated "i can't use that". I worked with their attorney Bob Brady & early July I got a payoff fax & I made my next pmnt July 1st. They said these pmts would be sent back to me. On July 22nd I rec'd a signed check in the mail from BOK w/a letter saying use it to fix house. The check stated "for payoff" from F.Bureau. I spent 2.5 hrs on the phone with them that Friday evening they would not accept the check back and said the payoff was wrong anyway. They didn't agree with the payoff until I produced the email that I sent the attorney showing I had a 38k payoff. I alerted the attorney and Tracy at F.Bureau & I heard nothing back. I tried to call. I checked BOK, the payoff was made to them, I entered the check into my savings account. I had to wait for 11,000 to clear a hold. I made Aug pmnt. On Monday, money has been pulled back out of my account. I contact F.Bureau. 2 days later. I have heard nothin

      Business Response

      Date: 09/29/2022

      Business Response /* (1000, 5, 2022/08/11) */
      Please see attached resolution. Thank you!


      Consumer Response /* (2000, 7, 2022/08/17) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      BOK honored what they have stated in the letter by what they have provided to me on the phone. I have yet to receive any proof in black and white. Or the check for overpayment. I do believe they have done this however from the automessage stating the mortgage was paid in full. Thank you.

    BOKF, N.A. is NOT a BBB Accredited Business.

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