Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a consultation at Abundant Living, where they suggested a nutrient panel blood test via Spectracell. I paid $723 upfront, which included the blood kit and a $75 follow-up appointment. I completed the blood work (2/27/24) and had a Zoom call on March 21st. They mentioned a rare genetic mutation and assured me they would send all the discussed information and supplement details by March 24th. Despite multiple follow-ups, I faced continuous delays and excuses. When I called the office two weeks after the promised date, they shamed me. On 4/8, I received a document that lacked a recap of our conversation and contained generic information from ******. My mom, who split the blood work cost with me, contacted them on 4/29 to request the promised information be sent to me. They disclosed my health information to her without my permission. They sent supplement and health information to my mom via email, not me, and promised to call me, which they never did. When I called, the receptionist repeatedly asked for my questions and refused to let me speak with ****** I insisted on a call with ****** which they scheduled for a Monday at 3 pm. She didn't call, and after more delays, I finally spoke with her for 15 minutes three days later. They then charged my card unauthorized for this "appointment." After further delays and lies they said the supplements had arrived in ***** 6/20 and were being shipped to me in ******. I still hadn't received them 7/5, so I contacted the owner, expressing my frustration. She directed me back to ****** who assured me they would arrive soon. I requested a refund, which ***** promised by 7/9. I finally received the supplements on 7/12, with a shipping date of 7/10. Abundant Living over-promised and under-delivered. They violated my privacy and HIPAA, lied to me, and refused to speak with me directly. When I reached out to the owner, she dismissed my concerns, stating I had received the supplements and not sure what else I wanted.

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because:   It's not true, it is disrespectful and slander. This person who is supposed to be in the business of helping people shows their true nature in the tone of their response. I will not lower myself to their level. Thank you ate and incomplete information I received. I am still asking for a partial refund, but I can not resolve this with this merchant. I did not receive anything near what I paid for, which was a brain EEG. The information discussed in my follow up was primarily the information I had provided on the initial questionnaire. I uploaded my last texts, which included an email I had sent to the office manager with my questions. I have contacted and filed a dispute with my debit card as well

  Business Response

  Date: 08/05/2024

  I received a letter from the BBB recently saying it was a final attempt to reach me.

  My apologies but this is the first written communication I have received at my office.  My manager was out for surgery two weeks ago and I have been getting information from her about this client to submit a complete response.  She handles financial receipts which I was able to gather all today.

  **** came into our office last year saying she wanted to get better as she had lost her nursing license and wanted to try to get it back.

  **** presented somewhat disheveled and had very large dread locks/braids. She saw both the pre-consultation videos and then I spent at least an hour with her listening to her story and telling her how we could help. In spite of her appearance, I gave her the same respect and care I give every client.

  In that consult which I do at no cost, she told me she was forced into retirement as a nurse because she had a breakdown in 2013. She claimed it was because "police took her into a desert and threatened her life." She said they took her to ICU for her breakdown and she was homeless after that and surrendered her license.  She later told my manager she lost her license for stealing drugs from the hospital where she worked.

  She said she had been clean from drugs for a year.

  She said meds don't work well so she wanted help with Neurofeedback.

  She explained she was sexually assaulted when she was homeless adding to trauma.

  She said her sister just passed away 3 weeks previous from chronic illness. 

  She said she had been in ***** since July but family lived in *******

  She said she works part time with Enterprise and noted to staff she could not work full time because of her weight issues.

  She felt stuck. She explained she felt like her body weight protects her, which is normal for abuse victims.

  She told me about sexual assault in the '90s also. EMDR helped.

  She just got a CPAP for sleep but needs help with Anxiety, Panic, Depression, low energy and drive, and her short term memory was getting really "iffy."

  Honestly after recalling all these details I remember she was my last client of the day and I took more than an hour.  All this I do at no charge to help people understand what they need and get a detailed baseline of their symptoms.  I was more than generous with my compassion and my time in spite of the fact she looked like she was struggling financially and we are a cash pay office.

  We set up the qEEG appointment which we call brain mapping. Because of her hair my manager personally did the brain map because we knew it would be hard to get a clean read. She was instructed to come in with freshly washed and dried hair, which it wasn't so my manager actually ran 2 full qEEGs just to make sure we got a clean read which she did.  There was no artifact in the second map. I get an artifact flag on my brain maps so this is not subjective information. There was none on the second which we did at no charge in spite of the difficulty being a result of her scalp impedance from oil build up. We mentioned none of this to her and treated her with all the respect we do everyone.

  After that she came back to the office for her brain map review with me.  She watched a 25 minute overview video of the map where she received a copy of her brain map and never made anyone aware at anytime any pages were missing. 

  After that she came into my office where I spent at least another hour talking to her and explaining her results. I told her we had to work around artifact but were able to get a clean map.  She never voiced any concerns about that or any missing pages.  My first question is always if they have questions about the video.

  She left pleased and seemed enthusiastic about getting her life back.  She told me in that meeting she was robbed 25 years ago and hit in the head.  She has insomnia and uses over the counter meds, she also has tinnitus, and a low normal thyroid.  Every conversation I have with every client is equally comprehensive, but I spent a lot of time talking to her and explaining how her brain map shows her issues like I do with everyone.

  Because of her financial issues I agreed to allow her to pay as she could as long as we had the full amount for each step of the process.

  So I have receipts where she paid ****** on 11/6, ****** on 11/7 with a different card, and we ran what was supposed to be a final payment with the second card that came back for 2.68.  The 2nd and 3rd transactions both had insufficient funds for what she agreed to as the total for all of the above is ******.  She paid ****** in total.

  I don't know where she's getting her numbers or facts or dates.

  Included in the above service is also a comprehensive assessment process the client does online to make sure we have all their symptoms.  She is claiming this is all the information I gathered but all the above information are notes I wrote in pen myself sitting in front of her.

  I didn't know there was a problem until I saw the ****** review. At that point my manager expressed their were problems with her payments she was trying to get resolved.  

  I reached out personally by text and offered to refund half even though we had done nothing wrong.  I told her I expected she would take down the misleading review in exchange. She refused the partial refund I offered basically as an attempt to just resolve the issue.  It was not an admission of any wrong doing.  Our reviews are vital to people desperate for mental help and it is worth it to me to keep someone from being a hinderance to their care. 

  As it stands all of her allegations are false, if there was a problem with missing pages she never said a word, and she's asking for more than she paid with incorrect payment dates.

  I assure you all of the above was worth ****** and will not be refunding any money as she received more than most people do because of her hardships.

  Please accept my late response, again I have only received one letter in my office and that was the final letter marked July 10, 24.

  For questions please call me personally at ************ or my manager ***** at ************, our work number. 

  I hate disclosing the sensitive nature of any client for any reason.  I have done so to illustrate the time and attention I took for her case.

  Thank you and best regards.

  ******************;