We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carpet and Rug Cleaners

Pro Steamers Cleaning & Restoration Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

This profile includes complaints for Pro Steamers Cleaning & Restoration Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pro Steamers Cleaning & Restoration Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired ***** ********* from Pro Steamer Plus to clean a leather couch. He was paid in full by credit card. He additionally charged 2 more charges for $210 each. I contacted him and he said it was a billing mistake and he would refund me. It has been one month since the fraudulent charges and he continues to text me that he has sent the check I have not received any refund as of today August 21, 2024 Do not use this persons company

    • Initial Complaint

      Date:02/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 20th of this year ***************************** came to my house to clean out the air ducts. After he left I realized that he didn't do the ceiling vents and via email I asked him and he said he forgot so he scheduled a day to return to clean them. On the day he was supposed to come, he notified me that he was having equipment problems so he rescheduled again and said he would include disinfectant for free for the inconvenience. On the next day he was supposed to come, I got another text saying still having equipment problems so rescheduled again. Next day he rescheduled he sent text the night before rescheduling due to weather. On the 4th rescheduled date he called yet again to say he couldn't make it due to a flat tire. At this point he said that he would issue me a full refund and that he would have his bank issue a cashiers check to me. That was 2 weeks ago and still no refund. The work order/receipt states that he would come back to finish but he never did. I want a full refund since I am now going to have to find someone else to do the job correctly.

      Customer Answer

      Date: 03/06/2024

      I have attached pictures of the workorder/receipt.  I also have the text messages, however I don't know how to send those to you. If you know how please let me know and I will get them to you. Thank you, ****************************;

    • Initial Complaint

      Date:01/08/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 1, 2023, I had clean up pros pick up three rugs to be cleaned. They were pretty dirty and had a lot of dog hair on them but clean up pros said they could *********** clean. ***************************** picked up the rugs and he claimed to clean them. He brought them back on December 18, 2023. On December 23,2023 I took one rug out of the plastic to put in my living room getting ready for Christmas Eve as I had family coming. When I unrolled my rug it was just as dirty as when ***** picked it up. I vacuumed the rug three times and got most of the hair up and waited until after the holidays to contact *************************** to complain about the state of my rugs and how they came back filthy. I contacted him on January 3, 2023 and let him know that my rugs were still dirty and they shouldnt have been after having them for two weeks and that I wanted my money back. He responded with his price list for cleaning rugs. January 4, I responded back and said that I was wanting a refund to which he ignored my request and later that day blocked me. I called ***** to let him know I wasnt happy and wanted my money back. He said hed clean the rugs again but I told him Id rather have my money back. ***** said hed talk to ********* and get back with me. Hes now not answering my calls. I just want my money back. I wasnt offered a receipt and I paid cash.

      Business Response

      Date: 01/24/2024

      From: ************** Steamers <***********************************>
      Date: Mon, Jan 22, 2024 at 1:48 PM
      Subject: Re: You have a New Message from BBB Serving Eastern ********, Consumer Complaint #********
      To: Better Business Bureau <************************************>


      You have the wrong email this is not clean up pros 

      Thank You 
      From your friendly local team 

      Pro Steamers 
      Carpet Cleaning & Restoration 

      Business Response

      Date: 01/24/2024

      From: ************** Steamers <***********************************>
      Date: Mon, Jan 22, 2024 at 1:48 PM
      Subject: Re: You have a New Message from BBB Serving Eastern ********, Consumer Complaint #********
      To: Better Business Bureau <************************************>


      You have the wrong email this is not clean up pros 

      Thank You 
      From your friendly local team 

      Pro Steamers 
      Carpet Cleaning & Restoration 

      Customer Answer

      Date: 01/25/2024

      I am rejecting this response because:   I believe this is the business. The technician told me to get in contact with ***** and ***** is the person who sent the email. This business isnt trying to resolve this issue. The owner still has me blocked and Ive no way to contact them. 

    Pro Steamers Cleaning & Restoration Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.