We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Casino

Osage Casino

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Casino.

Complaints

This profile includes complaints for Osage Casino's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Osage Casino has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On this past Labor Day Weekend, my wife, son, and I stayed at the Osage Casino and Hotel on the nights of September 2 and 3. We planned on staying the night of the 4th, but had a family emergency at home and had to check out a day early. I was told by the front desk that we had to check out prior to 11:00 in order to not be charged the additional night. That only left us around 40 minutes. I require a prescription medication that has to be refrigerated. Upon arrival and finding out that the rooms did not have refrigerators, I had to store my medication in the ice bucket. In our rush to get out of the room before 11:00, I mistakenly left my medication in the ice bucket. A couple hours Iater I called the hotel to see if they had been found. Surprisingly, housekeeping had found the medication and turned it into security. Since security did not have a refrigerator, they took it to the front desk refrigerator. I discussed with the hotel about shipping, but they said that was not an option. I asked them to please keep the medication until I could find a resolution to get it back. Upon returning to work on Tuesday, September 6, a coworker said she has a friend that lives close to the casino and could bring them to Arkansas in the near future. I called the hotel back and they assured me the the medication would be kept in the refrigerator until it was picked up. They needed the pickup person's name and said he'd need to show ID. He attempted to pick up the medication on the morning of September 22, but was told the medication was gone. I called and talked to many hotel attendants, security, and managers. After many phone calls and an email, I received a call from Sarah Witt, the hotel manager. She told me their policy was to discard of any left possessions after 7 days and refused to acknowledge the arrangement I had made with her staff. She would not let me talk and only kept repeating their policy. When I asked her to stop talking, she said we were "done".

    Osage Casino is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.