We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cell Phone Repair

Phone Doctors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

This profile includes complaints for Phone Doctors's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Phone Doctors has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PHONEDOCTORS ************************************ Date of my dealings with Phone Doctors 07.29.2024 - 08.09.2024 I sent my 2020 moto edge + in to Phone Doctors Tulsa for repair. The only thing that was wrong with my phone was that it had a busted screen. It worked great otherwise This is a $1300 phone.I sent it in they replaced the screen and then contacted me saying it now had other problems and they needed to order some more parts to complete my repair I said that was fine as I have a backup phone.After waiting they finally contacted me and stated the they can't repair my phone and will be putting the broken screen back in it and sending it back to me. Basically I am SOL. I requested that they compensate me somewhat since the phone was working fine when I sent it in other than the broken screen . I was basically told NO deal with it So now my $1300 phone it a paperweight that I can't use. It was working fine when I sent it to them just needed a screen What I would like for them to do is send me $200 for ruining my phone and send it back to me not working. Or they can keep it and send me $200 compensation it does not matter because the phone is a paperweight.

      Customer Answer

      Date: 08/24/2024

      The 5 attached files are screenshots of my text exchange with the Phone Doctor tech
      I have screenshots of the entire conversation but could only attach the last five screenshot files. (I took a screenshot and moved to the n xt part of the exchange and took another and so on)

      08.14.2024 at 8:43 am  was  my last inquiry but no response
      I received the busted non working at all phone today (08.23.2024) shipped ***. No contact no compensation just a phone that no longer works. The one I sent them only has a busted screen . This is a $1300 phone in question.

      I can send the entire conversation and pics of the phone to ftp, Dropbox,etc. If needed.

       

      ***** ********

       

      Customer Answer

      Date: 08/24/2024

      Here are some additional pics of the shipment I received yesterday Friday they sent me back the phone with the original busted screen and it has additional problems audio camera etc without any kind of contact communication or anything about this would be pertinent to the case to include this a picture of the shipment that they sent back to me unrepared and in worse shape than I sent it to them

      Business Response

      Date: 09/10/2024

      When we received the device for the screen repair, unfortunately we did not test to see if any other parts were malfunctioning. Once we installed the new screen, we discovered the camera would not work when used for video and the loud speaker would go in and out. We also found that it was not charging correctly. We were able to fix the charging issue by installing a new flex cable. However, even installing new cameras and new loud speakers did not fix either of those issues. We notified the customer. We offered to get him an exact replacement device for the same cost that we quoted we would do the screen repair for, so he would not have to spend any extra money than what was quoted. He originally said yes, but then he decided to get a new phone for only $100 more than the price we quoted. He asked if we would buy his phone from him for $100 but we declined. So we sent his device back to him with the original broken screen, and with the fixed charging flex. We never charged him any money for any services, parts, or shipping. 

      Customer Answer

      Date: 09/11/2024

      I am rejecting this response because:   

      I sent them a working phone with only a broken screen. I sent the phone to them in good faith.

      I received the phone back in worse shape than I sent it. Yes they did replace a cable that they admittedly damaged. I would like compensation for my phone that I can no longer use because of them. If I take it to someone else for repairs or is going to cost more than $200 . If I had taken it to someone else and let them simplify replace the screen all would be well. I still want the $200 compensation for the phone they ruined

       

    Phone Doctors is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.